Image upload problem to a product...?

[rawkinrich]

Hi all

When adding images to products on my PC I have no problem - however my colleague seems to have issues on his PC periodically when uploading them. Quite often when he tries adding a photo, the page tries to load then basically gets stuck. I then check to see if the image has been uploaded it the admin section but the image is dead. Some images are fine but others refuse to go up.

The images are fine as I don't seem to have any problems. Is there any known fixes for this?

Many thanks

[Guest]

Try to increase ( max_execution_time ) from your php setting

[rawkinrich]

Is this a common problem with the image upload? I'd like to know if this is confirmed as I don't want to ask my host too much

Thank you

[rawkinrich]

Does anyone have anymore views on this problem?

Richard

[ramblingrose]

My image upload problems were solved when I added to my .htaccess file

php_value memory_limit 32M

Some hosts/installations have it still set at 8 Mb. which is definitely not enough to run Prestashop.
Just as the above mentioned you might check this.

[rawkinrich]

Thank you mate I will give this a try.

Richard

[rawkinrich]

Hi wheeloftime

I added php_value memory_limit 32M to the .htaccess and then I got a 500 server error.. Any other ideas?

Richard

[ramblingrose]

Hi Richard,

What else is in your htaccess file and have you given it 777 access rights (the given addition by itself shouldn't raise a 500 exception) ?

Grt,
Howard

[rawkinrich]

Hi,

The file wasn't 777, but I have just changed it now and still a server error page comes up. The contents are;

# URL rewriting module activation
RewriteEngine on

# URL rewriting rules
RewriteRule ^([0-9]+)\-([a-zA-Z0-9-]*)\.html(.*)$ product.php?id_product=$1$3 [L,E]
RewriteRule ^([0-9]+)\-([a-zA-Z0-9-]*)(.*)$ category.php?id_category=$1 [QSA,L,E]
RewriteRule ^([0-9]+)__([a-zA-Z0-9-]*)(.*)$ supplier.php?id_supplier=$1$3 [QSA,L,E]
RewriteRule ^([0-9]+)_([a-zA-Z0-9-]*)(.*)$ manufacturer.php?id_manufacturer=$1$3 [QSA,L,E]

# Catch 404 errors
ErrorDocument 404 /404.php

Richard

[ramblingrose]

Comment out the Rewrite rules and try again, with some hosts it is not allowed.

#      RewriteEngine on

#      RewriteRule ^([0-9]+)\-([a-zA-Z0-9-]*)\.html(.)$ product.php?id_product=$1$3 [L,E]
#      RewriteRule ^([0-9]+)\-([a-zA-Z0-9-])(.)$ category.php?id_category=$1 [QSA,L,E]
#      RewriteRule ^([0-9]+)__([a-zA-Z0-9-])(.)$ supplier.php?id_supplier=$1$3 [QSA,L,E]
#      RewriteRule ^([0-9]+)_([a-zA-Z0-9-])(.*)$ manufacturer.php?id_manufacturer=$1$3 [QSA,L,E]

[rawkinrich]

Ok I have tried this and still the same problem;

# URL rewriting module activation
#RewriteEngine on
# URL rewriting rules
#RewriteRule ^([0-9]+)\-([a-zA-Z0-9-]*)\.html(.*)$ product.php?id_product=$1$3 [L,E]
#RewriteRule ^([0-9]+)\-([a-zA-Z0-9-]*)(.*)$ category.php?id_category=$1 [QSA,L,E]
#RewriteRule ^([0-9]+)__([a-zA-Z0-9-]*)(.*)$ supplier.php?id_supplier=$1$3 [QSA,L,E]
#RewriteRule ^([0-9]+)_([a-zA-Z0-9-]*)(.*)$ manufacturer.php?id_manufacturer=$1$3 [QSA,L,E]
# Catch 404 errors
#ErrorDocument 404 /404.php
php_value memory_limit 32M

I have email my host who has done this;

have increases the max_execution_time and max_input_time for your domain name "DudhillsKaraoke.com"

but again he seems to have the same problem.

Richard

[ramblingrose]

Your frontoffice seems to be working okay and the URL rewrites are on if I am correct ? Problem solved as for the 500 error ?!

[rawkinrich]

Hi,

When adding php_value memory_limit 32M it gives the 500 store error - everything else is fine. Also my host has increased the memory limit. So confusing! It must be down my friends PC, but what can be stopping him?

Richard

[rawkinrich]

Hi all

I've just tried to upload an image that both me and my friend are both having trouble uploading and checked my error log. Here it is (the stars are my IP);

*.*.*.* - - [02/Jan/2009:09:16:31 +0000] "POST /myadmin/index.php?tab=AdminCatalog&id_product=133&token=1950289469ea08a9839479465fde4cc0 HTTP/1.1" 500 6733 "http://www.dudhillskaraoke.com/myadmin/index.php?tab=AdminCatalog&id_product=133&id_category=11&addproduct&conf;=4&tabs=1&token=1950289469ea08a9839479465fde4cc0" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5"

I tried another test image which uploaded fine and got this;

*.*.*.* - - [02/Jan/2009:09:18:59 +0000] "GET /img/p/133-245-small.jpg HTTP/1.1" 404 16774 "http://www.dudhillskaraoke.com/myadmin/index.php?tab=AdminCatalog&id_product=133&id_category=11&addproduct&conf;=4&tabs=1&token=1950289469ea08a9839479465fde4cc0" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5"

As you can see they are both different. Can anyone see whats wrong?

Thanks all
Richard