Can not choose my new (payed) theme

[Roberto Donghi]

Hi everyone,

I used to have a default theme for my e commerce and now I've decided to buy a new one.

I've installed it from "design -> theme & logo -> add new theme -> import with FTP" (i've copied the new theme zip in "presta -> themes" with filezilla).

When i return to "design -> theme & logo" i actually see the picture of my new theme but i can't click "use this template".

If anyone knows what to do (the new theme guide only says:

"Now to activate theme on your site from admin panel, Go to Design > Theme & Logo. Select our theme "Greylook" by clicking on "Use this
theme".)

That it's exactly what i can not do!

Thanks!

 

[El Patron]

try contacting the developer, most often they are most happy to help.

[Roberto Donghi]

Hi El Patron,

i've wrote several times to the developer but he never answer me.

I've solved the problem of this topic, but I'll still have others and I perfectly know that i can not count on the developer.

Can I inform prestashop addons about that?

On 6/9/2018 at 1:59 AM, El Patron said:

try contacting the developer, most often they are most happy to help.

 

[Knowband Plugins]

14 hours ago, Roberto Donghi said:

Hi El Patron,

i've wrote several times to the developer but he never answer me.

I've solved the problem of this topic, but I'll still have others and I perfectly know that i can not count on the developer.

Can I inform prestashop addons about that?

 

 

Hi,

If you have purchased the theme from the addons store then addons store can help you in refunding the amount in case developer is not responding & you are not satisfied with the theme (The support period is also mattered here. I hope your support period is expired).

 

 

[El Patron]

17 hours ago, Roberto Donghi said:

Hi El Patron,

i've wrote several times to the developer but he never answer me.

I've solved the problem of this topic, but I'll still have others and I perfectly know that i can not count on the developer.

Can I inform prestashop addons about that?

 

 

if you bought from addon's and used addon's to contact developer they are graded on response time.  but yes you can certainly try explaining to PS the developer did not respond.  

 

also if you solved,  for community please state what you did for future.

 

happy selling el

[Roberto Donghi]

I've just .. wait and now it's working