strange characters in customer messages

[Brunobocas]

Hello community,

Once again I ask for your help ...

When the client sends a message through the order, strange characters appear ...

example:

Ter atenção que o artigo tenha uma saída "fêmea" e não "macho". Já comprei este produto em outro site e vinha com a saída que liga ao painel diferente do que mostra na fotografia.

PrestaShop Version: 1.7.3.3

 

I await your help.

thank you

[Jonatan Gobbato]

Hello Brunobocas,

i had the same issue.

The solution has found in this link: https://www.team-ever.com/problemes-et-resolutions-sous-prestashop/#nosavutf8

On the file: /"YOUR ADMIN FOLDER"/themes/default/template/controllers/customer_threads/helpers/view/message.tpl

Find the line:

<p class="message-item-text">{$message.message|escape:'html':'UTF-8'|nl2br}</p>

and replace by:

<p class="message-item-text">{$message.message nofilter}</p>