Mario Posted September 4, 2018 Share Posted September 4, 2018 hi, I bought a gift certificate module from mypresta which is basically supposed to create vouchers/gift certificates in the store as products. The module claims to allow multiple templates for different vouchers, however this does not seem to work and the person selling the module does not reply to any of my support emails. Basically I am supposed to be able to add multiple .txt files in the /pdf/en directory for each type of template I want. The txt file basically populates the PDF file for the voucher once it is purchased. When I add a new file, instead of being able to select one of the two txt files in the back office configuration of the module, I only have one option, and it happens to be the file which is first in the list alphabetically. So if the file is called abc.txt it will trump giftcard.txt and I will only have this option to select. What also happens is that it automatically changes all the other txt reference files for the other vouchers to the abc.txt file. If anyone else has this module and has managed to fix this problem or found a workaround I would really appreciate it because the seller/developer does not answer his emails and offers no support. Thank you Link to comment Share on other sites More sharing options...
ecommerce16 Posted September 5, 2018 Share Posted September 5, 2018 Normally the author responds always, so maybe your mail arent arriving. I think @vekia always solves issues from the products he sell. Link to comment Share on other sites More sharing options...
Mario Posted September 6, 2018 Author Share Posted September 6, 2018 (edited) thanks for your reply to my post. It's been over a week with no reply, and could not wait so I simply bought another module and am getting great support. Thank you Edited September 6, 2018 by Mario (see edit history) Link to comment Share on other sites More sharing options...
Mariu Posted December 10, 2018 Share Posted December 10, 2018 Hello, I know there's been a few months but the same is happening to me. I cannot get a response from this supplier and looks like there is no support at all. Did you get your money back? regards Link to comment Share on other sites More sharing options...
Guest Posted December 10, 2018 Share Posted December 10, 2018 On 9/5/2018 at 8:11 PM, Curious said: Normally the author responds always, so maybe your mail arent arriving. I think @vekia always solves issues from the products he sell. From what I understand MyPresta is not the same as Vekia's MyPrestaEu Link to comment Share on other sites More sharing options...
Mariu Posted December 11, 2018 Share Posted December 11, 2018 12 hours ago, haylau said: From what I understand MyPresta is not the same as Vekia's MyPrestaEu In his profile it shows mypresta.eu He seems pretty active in prestashop.com but let I sent 4 emails with the same issues about a module I bought and no answers but an autoresponder. Link to comment Share on other sites More sharing options...
Guest Posted December 11, 2018 Share Posted December 11, 2018 4 hours ago, Mariu said: In his profile it shows mypresta.eu He seems pretty active in prestashop.com but let I sent 4 emails with the same issues about a module I bought and no answers but an autoresponder. OK I just wanted to point out that there are two different "my Prestas" and I wanted you to make sure you have the correct one because your first post did not mention the "eu" part How are you trying to contact vekia? This forum? The addons site? His own website? I got an immediate response from his own website a few days ago. Link to comment Share on other sites More sharing options...
Lykwis Posted December 12, 2018 Share Posted December 12, 2018 Hello Milos This module has already been transplanted to this hook. I am still not able to see Gift Card order in user's My Account. Please login with Teamviewer or AmyAdmin to my back office to resolve this. There are other two issues - club multiple priced gift cards into single product and allow user to select the denomination. And other issue is free shipping. One gift product is priced at Rs. 500 where it allows free shipping but for one product even if I set the shipping as free, it still charges shipping cost. How to solve it. Kindly give your contact details to resolve it as soon as possible as holiday season has already started. Even I have purchased no email reply Link to comment Share on other sites More sharing options...
Lykwis Posted December 12, 2018 Share Posted December 12, 2018 14 hours ago, haylau said: OK I just wanted to point out that there are two different "my Prestas" and I wanted you to make sure you have the correct one because your first post did not mention the "eu" part How are you trying to contact vekia? This forum? The addons site? His own website? I got an immediate response from his own website a few days ago. Mailing him own website mypresta.eu only getting tickets no reply Link to comment Share on other sites More sharing options...
Mariu Posted December 12, 2018 Share Posted December 12, 2018 I have mailed him and I have also used the support form in the order page and replied to the automatic answer. My issue is with another module. I really don't think he gives any support after the sale is done. Link to comment Share on other sites More sharing options...
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