HAIRWEBSHOP Posted August 23, 2018 Share Posted August 23, 2018 (edited) Hello, Our invoice logo has no color, we have tried to upload it in .jpg and .png format. (No, it is not the printer options or even the printer itself, the products on the invoice are displayed in color.) We use the latest Prestashop 1.6.1.20, how do we solve this? Thanks Edited August 23, 2018 by HAIRWEBSHOP (see edit history) Link to comment Share on other sites More sharing options...
ecommerce16 Posted August 27, 2018 Share Posted August 27, 2018 In the backoffice you can upload your logo in the place you are used to do this. Normally you upload just 1 logo and its adapted to the rest (mail, invoice etc.) But you can also upload a specific logo for invoice or mail. Maybe accidently in that place a black/white logo has been uploaded? Link to comment Share on other sites More sharing options...
Guest Posted August 27, 2018 Share Posted August 27, 2018 Maybe change the PostScript version of your printer? Some printers allow you to change the level in the advanced settings. if you don't it will only embed grayscale imagery. Link to comment Share on other sites More sharing options...
HAIRWEBSHOP Posted February 27, 2019 Author Share Posted February 27, 2019 An invoice color logo has been uploaded and re-uploaded, but the problem persists. It has nothing to do with the printer settings. Link to comment Share on other sites More sharing options...
irfan@inventDesign Posted April 23, 2020 Share Posted April 23, 2020 How did you solve this issue? Link to comment Share on other sites More sharing options...
HAIRWEBSHOP Posted April 24, 2020 Author Share Posted April 24, 2020 I think I used a jpg instead, or exported another png file, I can't remember. Link to comment Share on other sites More sharing options...
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