fmc0208 Posted August 17, 2018 Share Posted August 17, 2018 When a signed customer fills in the four-steps-checkout-process: Personal Information Address Delivery Option Payment Then is not possible to move to step 3 after completing well the address and clicking "Continue" button, the page just refresh itself and nothing else happen, no delivery option is shown and no errors neither. The site has configured 3 carriers (1 Pickup in store which is free and other 2 are not free). Any ideas? Link to comment Share on other sites More sharing options...
NemoPS Posted August 20, 2018 Share Posted August 20, 2018 You mean it works with guests? Also, what's your exact version? Are you using a custom template? Link to comment Share on other sites More sharing options...
GerhardCoetzeeRSA Posted September 10, 2018 Share Posted September 10, 2018 I have exactly the same problem, however my checkout doesn't continue to the "address" block, reverting back to the personal details block as if the personal particulas block has been refreshed. I've looked everywhere for a solution but this seems few and far between... I am using Prestashop 1.7, latest version. I'm now going to try Magento out of pure frustration. Link to comment Share on other sites More sharing options...
Knd Constantin Posted January 9, 2020 Share Posted January 9, 2020 I have exactly the same problem Did someone found a solution for this situation? Link to comment Share on other sites More sharing options...
nkwebstudio Posted May 22, 2020 Share Posted May 22, 2020 up prestashop 1.7.6.5 i try as registered user. In my BO for test costumer i getting address but on Front i still cant pass 2nd step. When I press Continue (Nastavi) the the page just refresh itself Link to comment Share on other sites More sharing options...
nkwebstudio Posted May 24, 2020 Share Posted May 24, 2020 . Link to comment Share on other sites More sharing options...
Jluis Posted May 28, 2020 Share Posted May 28, 2020 up i have the same problem , prestashop version 1.7.6.1 , i tried to define address attribute from international > country section , always the same problme , i can't reach shipping step Link to comment Share on other sites More sharing options...
mouwaffek Posted September 25, 2020 Share Posted September 25, 2020 I have same issur here ! Prestashop 1.7.5.2, my logged in customers get stuck in second step (Adresses) they can't continue their shipment and i really don't know what's the solution for that. Link to comment Share on other sites More sharing options...
ovelfer Posted November 7, 2020 Share Posted November 7, 2020 We have the same problem. Version 1.7.4.4. It works as guest but it doesn't work as client. Has anyone found a solution? Link to comment Share on other sites More sharing options...
dhanpreet Posted January 14, 2021 Share Posted January 14, 2021 We have the same problem. Version 1.7.7.0. It works as guest but it doesn't work as client. Has anyone found a solution? Link to comment Share on other sites More sharing options...
Maxdemon Posted March 16, 2021 Share Posted March 16, 2021 We have the same problem. Version 1.7.7.1. It works as guest but it doesn't work as client. Has anyone found a solution? Link to comment Share on other sites More sharing options...
miki123 Posted August 11, 2021 Share Posted August 11, 2021 Hello guys, have you found a solution for this problem? Link to comment Share on other sites More sharing options...
mouwaffek Posted August 11, 2021 Share Posted August 11, 2021 Yeah @miki123 for me the problem was that there is a mandatory field that i should fill it but it was hidden which is the phone number so i changed configs from backoffice and now everything is good for me. Link to comment Share on other sites More sharing options...
revealsport Posted August 30, 2021 Share Posted August 30, 2021 (edited) Check the language translation Edited August 30, 2021 by revealsport (see edit history) Link to comment Share on other sites More sharing options...
ukbaz Posted January 12, 2022 Share Posted January 12, 2022 (edited) Same problem v 1.7.8.0...and 1.7.8.2 using PHP 7.4 and Classic theme Address step continually reloads on clicking continue.. all address details filled in correctly. When will someone address this issue? Edited January 14, 2022 by ukbaz more info (see edit history) Link to comment Share on other sites More sharing options...
Brengulis Posted January 31, 2022 Share Posted January 31, 2022 On 1/12/2022 at 10:18 AM, ukbaz said: Same problem v 1.7.8.0...and 1.7.8.2 using PHP 7.4 and Classic theme Address step continually reloads on clicking continue.. all address details filled in correctly. When will someone address this issue? Did you by any chance fixed it? I'm stuck with the same problem and so are many other people, yet no one has an answer or place to get one. Link to comment Share on other sites More sharing options...
MarcoParis Posted February 13, 2022 Share Posted February 13, 2022 Hi, Same problem. Reload and reload and reload can't pass the step 2 of chexkout... No problem on adress, no mandatory fields checked in backoffice.... I'm going t be crazy ! My version 1.7.8.3. and all modules are update. Does anyone have solved the problem? Link to comment Share on other sites More sharing options...
Brengulis Posted February 21, 2022 Share Posted February 21, 2022 Got same problem as everyone else here, we got running 1.7.8.0. I've been forking in PS since last autumn and i still don't understand why do companies use this platform. It's been up for more than 10 years and yet there are such crucial bugs happening to a lot of users, yet i havent seen one post Prestashop team adressing the problem and provide a solution. I'm going crazy as well. Link to comment Share on other sites More sharing options...
RensR Posted February 21, 2022 Share Posted February 21, 2022 Hello, it seems to me that PrestaShop normally works correctly, however on several occasions it can be negatively affected by the installation of themes/modules developed by third parties that, due to some error in their code, cause PrestaShop to behave unexpectedly. You can do the following: 1. Verify that your web server has the parameters recommended by Prestashop: https://devdocs.prestashop.com/1.7/basics/installation/system-requirements/ 2. Activate the debug mode of Prestashop and verify that there are no additional errors during this process. 3. Disable non-native prestashop modules for better testing. 4. Check in the B.O if you do not have any mandatory field and that it is not being shown in the FrontOffice. If you want me to help you, reply to this topic with your test results to analyze it. 1 Link to comment Share on other sites More sharing options...
Brengulis Posted February 22, 2022 Share Posted February 22, 2022 (edited) 18 hours ago, RensR said: Hello, it seems to me that PrestaShop normally works correctly, however on several occasions it can be negatively affected by the installation of themes/modules developed by third parties that, due to some error in their code, cause PrestaShop to behave unexpectedly. You can do the following: 1. Verify that your web server has the parameters recommended by Prestashop: https://devdocs.prestashop.com/1.7/basics/installation/system-requirements/ 2. Activate the debug mode of Prestashop and verify that there are no additional errors during this process. 3. Disable non-native prestashop modules for better testing. 4. Check in the B.O if you do not have any mandatory field and that it is not being shown in the FrontOffice. If you want me to help you, reply to this topic with your test results to analyze it. I've never used Debuger, not sure how to use it on live page, youtube tutorials only show how to activate it expecting me to allready know how to use it. Anyways i used browser console and some .js errors came up, when i pressed 'Continue' button on second step, not sure if they are related to this error or something else. I don't know js myself. I attached image with said errors. Are they any help? If not, what else can i provide? Edited February 22, 2022 by Brengulis (see edit history) Link to comment Share on other sites More sharing options...
Brengulis Posted February 28, 2022 Share Posted February 28, 2022 Soft BUMP. Arn't there really anyone who has solved this critical issue and could guide others to greatness by helping out with some advice? Without this, store can't fulfill its main core function. Link to comment Share on other sites More sharing options...
sHADoX17 Posted January 7, 2023 Share Posted January 7, 2023 Same problem after updating from 1.6 to 1.7. There was no hook in the database wity actionValidateCustomerAddressForm Here is the solution by mkinternet : Link to comment Share on other sites More sharing options...
ps_developer Posted May 27, 2023 Share Posted May 27, 2023 Hi guys, Thanks @sHADoX17 and @mkinternet. The previous post has saved me a lot of time. I was facing the issue of blocked on the save address step when creating an account during the order process and the above solution (adding the missing hook on the database) fixed the problem for me also. It was driving me crazy because everything was working fine for on a vanilla PS 1.7.8 installation and it was failing on the website I'm testing which is pre-production testing preparing a migration from a PS 1.6.0.14 to PS 1.7.8.8. So far I had to fix already lot of missing things on the database that the automated DB migration process provided by PS is missing. Now, based on this issue I have done a comparison of all the hooks on the ps_hook table between the vanilla PS 1.7.8 installation and the PS 1.7.8 database migrated for the website from PS 1.6.0.14 and I'm even more scared because there lot of other missing hooks. Any idea by anyone if we need to be concerned of facing other issues at some point (my default thought is for sure yes), an example below but there are many more missing hooks. Many of the missing hooks seem to be relevant for the backoffice. Find attached the full diff. actionAdminAdministrationControllerPostProcessBefore 1 actionAdminAdministrationControllerPostProcessGeneralBefore 1 actionAdminAdministrationControllerPostProcessNotificationsBefore 1 actionAdminAdministrationControllerPostProcessUploadQuotaBefore 1 actionAdminAdminShopParametersMetaControllerPostProcessBefore 1 actionAdminAdvancedParametersPerformanceControllerPostProcessBefore 1 actionAdminAdvancedParametersPerformanceControllerPostProcessCachingBefore 1 actionAdminAdvancedParametersPerformanceControllerPostProcessCombineCompressCacheBefore 1 actionAdminAdvancedParametersPerformanceControllerPostProcessDebugModeBefore 1 actionAdminAdvancedParametersPerformanceControllerPostProcessMediaServersBefore 1 actionAdminAdvancedParametersPerformanceControllerPostProcessOptionalFeaturesBefore 1 actionAdminAdvancedParametersPerformanceControllerPostProcessSmartyBefore 1 actionAdminInternationalGeolocationControllerPostProcessBefore 1 actionAdminInternationalGeolocationControllerPostProcessByIpAddressBefore 1 actionAdminInternationalGeolocationControllerPostProcessOptionsBefore 1 actionAdminInternationalGeolocationControllerPostProcessWhitelistBefore 1 actionAdminInternationalLocalizationControllerPostProcessAdvancedBefore 1 actionAdminInternationalLocalizationControllerPostProcessBefore 1 actionAdminInternationalLocalizationControllerPostProcessConfigurationBefore 1 actionAdminInternationalLocalizationControllerPostProcessLocalUnitsBefore 1 actionAdminShippingPreferencesControllerPostProcessBefore 1 actionAdminShippingPreferencesControllerPostProcessCarrierOptionsBefore 1 actionAdminShippingPreferencesControllerPostProcessHandlingBefore 1 actionAdminShopParametersMetaControllerPostProcessSeoOptionsBefore 1 actionAdminShopParametersMetaControllerPostProcessSetUpUrlsBefore 1 actionAdminShopParametersMetaControllerPostProcessShopUrlsBefore 1 actionAdminShopParametersOrderPreferencesControllerPostProcessBefore 1 actionAdminShopParametersOrderPreferencesControllerPostProcessGeneralBefore 1 actionAdminShopParametersOrderPreferencesControllerPostProcessGiftOptionsBefore 1 diffs.PS1.7.vanilla-vs-migrated.txt Link to comment Share on other sites More sharing options...
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