[WORK AROUND] Change to Mail Template Corrupts Whole Layout [1.4.x]

[web.geek]

I've been struggling with this for a while now, and I couldn't find a forum post yet that expressed a similar problem. I'd rather not send out e-mails with the pink color scheme, but whenever I edit the templates (in BO or the text files directly) the HTML e-mails become completely disjointed. At first, I recoded the entire HTML templates and figured I just went too far. But on my last attempt, I used the BO Mail translations and tried simply changing a background color.

The attached images show the BO mail translation page: untouched, while editing, and broken after saving. The only edit I made was to view the HTML and change the background color code to #CCCCCC;. Also, editing one template seemed to change several (but not all) of them. Changing account.html changed the txt and html for contact, credit_slip, download_product, forward_msg, guest_to_customer, in_transit, order_conf, order_customer_comment, order_merchant_comment, order_return_state, password, password_query, reply_msg, and voucher plus the lang.php file (based on timestamps of the files)

Anyone else have this problem? Can anyone provide some guidance on what I may be doing to cause such corruption? How should those templates be edited to keep the shop logo embedded in the e-mail and the layout intact?

[BobReus]

Hello,

I have the same issue as you have described. We are at version 1.4.0.9 now. (1.4 Beta5)

Support is very much appreciated.

Thanks a lot
Bob

[web.geek]

I reported as a bug (7209), and I got some feedback which led to a workaround.

I pulled down the account.html file via FTP, edited it with EditPlus, saved it using Unicode (UTF-8) 65001 encoding, and FTPd it back to my site. When I viewed the file under the Mail Translations, everything looked good. I created a new account, and the e-mail was formatted correctly.

So, it appears to be a bug when editing the templates via BO, but the workaround is just to edit locally, make sure and save with the Unicode UTF-8 encoding, and FTP with UTF-8 encoding as well.

[BobReus]

Hello,
Which release will solve the mail template issue?

Thanks
B

[web.geek]

Looks like the developers may not be able to recreate the issue in their environment (see bug update). Perhaps it is a server setting with my host that is saving the files as ANSI instead of UTF-8. They suggest trying the latest SVN version, which means it should be included in the next release as well, but I'm going with my workaround for now. I don't usually use the translations page to edit my templates anyway. I prefer to edit them by hand in Notepad++ and ftp them to my site.