SOLVED CMS Pages return 500 error

[Mario]

hi everyone,

I have a new installation of Prestashop 1.6.1.20 we are adding products and fixing the back end and found this problem; as we are based on the EU, we need to add the check box at check out I agree to the terms of service....., the tick box works however when you click on the link "read the terms of service" the pop up gives a message

“The requested content cannot be loaded.
Please try again later.

I went into the module Advanced Eu Compliance and and enables the revocation option in the disclaimer and now the tick box reads

I agree to the 

However if you click on any of the two links you get a 500 server error.  Actually all CMS pages now return a 500 error.  If I disable the terms of revocation then it will display only the read the terms and conditions and the top error will pop up again.  But both ways any of the CMS pages return a 500 error page.

 From the back office, if you click save and preview on any of the CMS pages, I get a blank page, the url is correct but nothing is displayed on the page.

 

Please can someone help me with this because without this we can take the site online.

 

Thank you

 

Problem solved

 

< if (Validate::isLoadedObject($this->cms) && ($canonicalURL = $this->context->link->getCMSLink($this->cms, $this->cms->link_rewrite, $this->ssl))) {
---
> if (Validate::isLoadedObject($this->cms) && ($canonicalURL = str_replace('http','https',$this->context->link->getCMSLink($this->cms)))), $this->cms->link_rewrite, $this->ssl))) {

Edited August 7, 2018 by Mario
solved (see edit history)

[Jontee]

Hi Mario,

I am having the same issue after upgrading from 1.6.1.19 to 1.6.1.20.

Is that an official solution you got? Where did you make the changes?

Many thanks in advance,

Best regards,

Jonathan

[Mario]

hi Jonathan

 

This was not an official response.  Basically what we did was to compare the file on our store with the file on a new fresh installation and found that there was a difference in the two files.  Once we changed the above everything worked properly again.  I am not use if editing the EU compliance settings affected this file or not but this was how we fixed the problem.

The file that was affected was:  controllers/front/CmsController.php

Hope this was helpful. 

Edited August 23, 2018 by Mario (see edit history)

[Jontee]

Thank you very much! =)

[Mario]

my pleasure.  I am happy that I could help.

[Jontee]

Hi again,

Unfortunately it didn't work =(

I am still having the same problem, the popup at checkout doesn't lead to any CMS page, it just says:

Quote

The requested content cannot be loaded.
Please try again later.

 

[Mario]

firstly I am not an expert, I use this forum for help as well so I can only tell you what I believe might be a problem.  Today I needed to make some changes to a file on a module which was basic text and even though I changed the file the text did not appear on the front end.  What I needed to do is:

Check you Prestashop optimization settings, clear cache, set to compile always, switch back when everything is ok

this fixed the problem and it appeared correctly on front end.

I hope this helps

[Jontee]

Hi,

Thank you,

I believe my problem might be due to the payment module I am using, so I have contacted them directly =)

Hope it will sort things out, I will get back and report how it goes.

Best regards,

Jonathan