Hogs Posted August 2, 2018 Share Posted August 2, 2018 This has happened a few times over the last few months. There doesn't seem to be any pattern to it. I have free shipping on all orders over $150.00 but there are times when an order for less than $150 gets free shipping. I do not have any coupon codes active. Can someone please help me figure out what is wrong? It's very frustrating to contact a customer and ask for more money or refund their order. I'm forced really to honour the price paid. running Prestashop 1.6.1.17 Link to comment Share on other sites More sharing options...
ENS Enterprises Posted August 2, 2018 Share Posted August 2, 2018 Hi, Can you please share your website url. Link to comment Share on other sites More sharing options...
Hogs Posted August 2, 2018 Author Share Posted August 2, 2018 5 hours ago, ENS Enterprises said: Hi, Can you please share your website url. Www.hofmanoutdoorgearsupply.ca Link to comment Share on other sites More sharing options...
ENS Enterprises Posted August 2, 2018 Share Posted August 2, 2018 @Hogs I have checked and found it is working properly. Can you please let me know if there is any specific scenario. Thanks, Link to comment Share on other sites More sharing options...
Hogs Posted August 2, 2018 Author Share Posted August 2, 2018 That’s the strange thing. Most of the orders it works fine. But once in a while - I would say about 4 times in the last 6 months it doesn’t. Products on each order are different so it’s not product specific. Happened again yesterday which prompted my inquiry. Link to comment Share on other sites More sharing options...
ENS Enterprises Posted August 2, 2018 Share Posted August 2, 2018 Can you please let me know if there is any specific scenario? Because we need to reproduce the scenario to give any solution, without reproducing there will be no solution. I hope you understand my point. Thanks, Link to comment Share on other sites More sharing options...
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