PayPal API error

[Peter Phelan]

Hi folks,
I am completely new to PS and although I have searched, I am still not sure on how to fix the following PayPal error. I am in the UK and using the PP module 2.1 things work ok for me. However someone in the USA trying to purchase I get:

A client has encountered a problem with the module PayPalAPI, see the report:

PayPal response:
TIMESTAMP -> 2011-01-15T16:04:21Z
A client has encountered a problem with the module PayPalAPI, see the report:

PayPal response:
TIMESTAMP -> 2011-01-15T16:05:55Z
L_ERRORCODE0 -> 10736
L_SHORTMESSAGE0 -> Shipping Address Invalid City State Postal Code
L_LONGMESSAGE0 -> A match of the Shipping Address City, State, and Postal Code failed.
L_SEVERITYCODE0 -> Error

And the sale fails. Can anyone point me to a solution for this please?
Thanks
Peter

[mastobuuth]

Hi, I have the same problem than you with my last client.
But before, other clients could success in Paying with Paypal.
I noticed that I recently changed my option in the paypal module (I quoted the paypal express option).
I wonder if this is not related ...

[Peter Phelan]

Hi and thanks for the feedback. I checked with the client in the USA and he did in fact not complete the address fields correctly. Having ordered again, his sale went through. Although I still got the TIMESTAMP error notification from my server.

I'll go through all my settings again; I imagine it will be something simple. I do have the Express option checked as an "option"

Peter

[Pinkloveshy]

Hi Peter

Did you solve this. I'm getting a 'states'error but do not know how to resolve

Regards
Pinkloveshy

[Peter Phelan]

I have upgraded to version 1.4 and everything seems to be working ok. Which version are you running?

Peter

[Pinkloveshy]

Hi Peter

Its version 1.3.7

Regards

Gillian

[Peter Phelan]

Hi Gillian

Are you able to upgrade to 1.4? I was a bit apprehensive about this, but it all went ok and, it might well sort the PP problem. Is the PayPal Module you have installed version 2.1? If not you can download this and update in 1.3.7

With kind regards
Peter

[Pinkloveshy]

Hi Peter

I have Paypal API v1.0 which I am using at the moment or I can us Paypal 1.7.1.
What does version 2.1 let you do and where should I get this from?
Thanks for the message

Regards

Gillian

[Peter Phelan]

Hi Gillian
The latest version - I see mine is now actually 2.4 - is built in to 1.4, but you can download for your version free in the Addins section - see - http://addons.prestashop.com/en/payments-gateways/1748-paypal.html

The just install as s normal module I think. I am no expert!! so maybe others will chip in with anything more useful. There are also paid for modules by some members here that you might want to check out. This way you should get some help with installation and any set up issues.

Hope this helps
With kind regards
Peter

[Pinkloveshy]

Thanks

I've remove the API module and installed Paypal 2.4 from the link you gave me. It works great.

Best regards

Gillian

PS. Looking at my site have you any other tips / ideas to improve.

[Peter Phelan]

Hi Gillian,
thanks for the update and glad to hear you are now ok.

As for tips, I am only a novice at on line shops, and indeed Prestashop so not really qualified to comment. Furthermore we each have our own personal "identity" in the business world; one that reflects our intended position in the marketplace and the products and services offered.

Selling children's toys for example, needs a very different appoach and style to selling say "Designer" goods such as expensive perfume, jewelley and clothes! There is still an aspirational "lifestyle" element to each of course. And you seem to be pitching your products at a certain "sector" of the population too.

So good luck with all of this!
With kind regards
Peter