jags Posted July 5, 2018 Share Posted July 5, 2018 Hello hope you are doing fine, pls help me im trying to install prestashop through my cpanel applications. it is giving me following errors, how do i turn them on. kindly advise thank you my cpanel is from go daddy "! The selected version 1.7.3.3 is not compatible with the selected install location. Requirements: php-session ON (detected: OFF) php-fileinfo 1- (detected: OFF) php-gd 1- (detected: OFF) php-mcrypt 1- (detected: OFF) php-soap 1- (detected: OFF) php-dom 1- (detected: OFF) " i tried to install through ftp no success, i uploaded the zip and install php i downloaed from prestashop. i get error , so i though i install through cpanel. there also issues so frustrating Link to comment Share on other sites More sharing options...
jags Posted July 5, 2018 Author Share Posted July 5, 2018 hi pls help if possible Link to comment Share on other sites More sharing options...
jgamio Posted July 6, 2018 Share Posted July 6, 2018 You are missing php-zip Link to comment Share on other sites More sharing options...
jags Posted July 7, 2018 Author Share Posted July 7, 2018 17 hours ago, jgamio said: You are missing php-zip where can i download it, and where should i place it system or webserver. kindly advise Link to comment Share on other sites More sharing options...
aixos Posted July 7, 2018 Share Posted July 7, 2018 many problem in Go Daddy , see the doc prestashop config server in this hosting Go Daddy Link to comment Share on other sites More sharing options...
jags Posted July 7, 2018 Author Share Posted July 7, 2018 12 minutes ago, aixos said: many problem in Go Daddy , see the doc prestashop config server in this hosting Go Daddy hi sir is it on my server prestashop config server ? i have to look for it in cpanel? Link to comment Share on other sites More sharing options...
aixos Posted July 7, 2018 Share Posted July 7, 2018 5 minutes ago, jags said: hi sir is it on my server prestashop config server ? i have to look for it in cpanel? You must open a ticket and they will solve itregards Link to comment Share on other sites More sharing options...
jags Posted July 7, 2018 Author Share Posted July 7, 2018 1 hour ago, aixos said: You must open a ticket and they will solve itregards hi sir pls elaborate i have zero knowledge about this, where do i open the ticket. who will solve this. pls guide me. Link to comment Share on other sites More sharing options...
aixos Posted July 7, 2018 Share Posted July 7, 2018 This is a requirements for GoDaddy server PrestaShop 1.7.x installation requirements What you need to get started System requirements: • PHP 5.4 or later. recommended PHP 7.1 • Must-have PHP extensions (in the php.ini file): • PDO_MySQL • cURL • SimpleXML • mcrypt • GD • OpenSSL • DOM • SOAP • Zip • fileinfo. Link to comment Share on other sites More sharing options...
jags Posted July 7, 2018 Author Share Posted July 7, 2018 2 hours ago, aixos said: This is a requirements for GoDaddy server PrestaShop 1.7.x installation requirements What you need to get started System requirements: • PHP 5.4 or later. recommended PHP 7.1 • Must-have PHP extensions (in the php.ini file): • PDO_MySQL • cURL • SimpleXML • mcrypt • GD • OpenSSL • DOM • SOAP • Zip • fileinfo. give me the download links for the above pls ill download. and should i add them to my public html folder ? Link to comment Share on other sites More sharing options...
aixos Posted July 7, 2018 Share Posted July 7, 2018 10 minutes ago, jags said: give me the download links for the above pls ill download. and should i add them to my public html folder ? Hi, you have paid for a Hosting servicethey will have to help youenter the WEB page and there is everything, choose the language on the left and you will see all the countries https://es.godaddy.com/offers/web-hosting?isc=hos1es11&countryview=1¤cyType=EUR&slid=&pgrid=38133199330&ptaid=kwd-297720526511&mkwid=sqsb0KnfQ_pcrid_243817410627_pkw_godaddy hosting_pmt_e_pdv_c_&gclid=Cj0KCQjwyYHaBRDvARIsAHkAXcvxzdULNOcyDEKPT5pljkEFwZN9egxy-dB84rt83Zqog_kbqWH-tvgaAhI3EALw_wcB If you think we can still help you, you say so Regards Link to comment Share on other sites More sharing options...
jags Posted July 7, 2018 Author Share Posted July 7, 2018 i called godaddy tech support, they said only sales support and they are not aware of the php configuration they even tried to install prestashop through my cpanel using installatron they got the same error then said i should hire a webdesigner who can help me. i think this is just a small setting error. how hard it is for them to turn those requested php files ON. Requirements: php-session ON (detected: OFF) php-fileinfo 1- (detected: OFF) php-gd 1- (detected: OFF) php-mcrypt 1- (detected: OFF) php-soap 1- (detected: OFF) php-dom 1- (detected: OFF) " at least you guide me how to amend the php.ini file which i can see in my public html folder. Link to comment Share on other sites More sharing options...
Naldinho Posted July 11, 2018 Share Posted July 11, 2018 Your problem is that you are using GoDaddy. You'll regret that if your store gets any serious traffic. Also, the people handling their support don't know anything. If you insist on continuing with GoDaddy and their one-click install is broken which is what seems to be the case then you can try calling support and asking to elevate the call to a higher level of support who might be able to help you or you could ask for shell access and try to fix the issue yourself. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now