Ajax Search does not find results

[Texxi]

We found a major bug in Prestashop's Ajax Search.

Normally a Search request requires at least 3 letters and it will notify the user when the sufficient quantity is not met for example 2 letters or less.

We sell technical products with manufacturer given titles like battery grips: MB-D17, BG-E13, BG-E6...

So a customer will search for "BG-E" or "MB-D". (The search text contains 4 letters now.) You can try it out here: https://www.propch.ch

Now in this case the search won't find anything and will simply tell "No product [...found]".

It may be true that the search didn't find anything, but it's clearly wrong that there are no such products!

Please provide us with a fix.

Kind Regards

Edited July 1, 2018 by Texxi (see edit history)

[Texxi]

That's the answer from our designer:

Quote

It is problem in core search. You try contact support prestashop.

 

[Texxi]

That's the answer from emagicone:

Quote

Concerning the search issue. As far as we know, PrestaShop search core distinguishes the parts of the word which contain a hyphen.

For example, if the reference is BG-E13, the "ps_search_wor" table will contain 2 separate words BG and E13 which will be used as different search 
conditions. 

You may ask PrestaShop community to advise you on this regard.

 

[Texxi]

I suppose a hyphen or minus should not be treated like an underscore or blank space.

[Texxi]

Try to find this product with Ajax Search: YN968EX Speedlight

It's an impossible task.