Fatal error when confirm order by Bank Transfer or Check.

[LorenzoProdon]

Prestashop Version:  1.7.3.2

When a customer try to confirm order by ps_wirepayment (Bank Transfer) or by check, appears http://mysite/module/ps_wirepayment/validation and a white screen with Fatal Error string.

Orders by PayPal was OK.

I already tryed to change the string $this->module->displayName to ps_wirepayment , without success.

Any suggestion will be appreciated. Enabling debug mode i see this:

[PrestaShopException]
Fatal error
at line 985 in file classes/Tools.php

980.     * @param bool $htmlentities By default at true for parsing error message with htmlentities
981.     */
982.     public static function displayError($string = 'Fatal error', $htmlentities = true, Context $context = null)
983.     {
984.         if (defined('_PS_MODE_DEV_') && _PS_MODE_DEV_) {
985.             throw new PrestaShopException($string);
986.         } else if ('Fatal error' !== $string) {
987.             return $string;
988.         }
989. 
990.         return Context::getContext()->getTranslator()->trans('Fatal error', array(), 'Admin.Notifications.Error');


ToolsCore::displayError - [line 244 - classes/PaymentModule.php]
239. 
240.         // Does order already exists ?
241.         if (Validate::isLoadedObject($this->context->cart) && $this->context->cart->OrderExists() == false) {
242.             if ($secure_key !== false && $secure_key != $this->context->cart->secure_key) {
243.                 PrestaShopLogger::addLog('PaymentModule::validateOrder - Secure key does not match', 3, null, 'Cart', (int)$id_cart, true);
244.                 die(Tools::displayError());
245.             }
246. 
247.             // For each package, generate an order
248.             $delivery_option_list = $this->context->cart->getDeliveryOptionList();
249.             $package_list = $this->context->cart->getPackageList();


PaymentModuleCore->validateOrder - [line 64 - modules/ps_wirepayment/controllers/front/validation.php] - [9 Arguments]
59. 			'{bankwire_owner}' => Configuration::get('BANK_WIRE_OWNER'),
60. 			'{bankwire_details}' => nl2br(Configuration::get('BANK_WIRE_DETAILS')),
61. 			'{bankwire_address}' => nl2br(Configuration::get('BANK_WIRE_ADDRESS'))
62. 		);
63. 
64. 		$this->module->validateOrder($cart->id, Configuration::get('PS_OS_BANKWIRE'), $total, $this->module->displayName, NULL, $mailVars, (int)$currency->id, false, $customer->secure_key);
65. 		Tools::redirect('index.php?controller=order-confirmation&id_cart='.$cart->id.'&id_module='.$this->module->id.'&id_order='.$this->module->currentOrder.'&key='.$customer->secure_key);
66. 	}
67. }


Ps_WirepaymentValidationModuleFrontController->postProcess - [line 242 - classes/controller/Controller.php]
237.             if (!$this->content_only && ($this->display_header || (isset($this->className) && $this->className))) {
238.                 $this->setMedia();
239.             }
240. 
241.             // postProcess handles ajaxProcess
242.             $this->postProcess();
243. 
244.             if (!empty($this->redirect_after)) {
245.                 $this->redirect();
246.             }
247. 



ControllerCore->run - [line 428 - classes/Dispatcher.php]
423.             if (isset($params_hook_action_dispatcher)) {
424.                 Hook::exec('actionDispatcher', $params_hook_action_dispatcher);
425.             }
426. 
427.             // Running controller
428.             $controller->run();
429. 
430.             // Execute hook dispatcher after
431.             if (isset($params_hook_action_dispatcher)) {
432.                 Hook::exec('actionDispatcherAfter', $params_hook_action_dispatcher);
433.             }


DispatcherCore->dispatch - [line 28 - index.php]
23.  * @license   https://opensource.org/licenses/OSL-3.0 Open Software License (OSL 3.0)
24.  * International Registered Trademark & Property of PrestaShop SA
25.  */
26. 
27. require(dirname(__FILE__).'/config/config.inc.php');
28. Dispatcher::getInstance()->dispatch();

Edited June 25, 2018 by LorenzoProdon (see edit history)

[LorenzoProdon]

I solved today with upgrading prestashop version with 1-clickupgrade to 1.7.3.3

The are a lot of post without solution, maybe this can help someone.

Not solved yet: the error appears only when an imported customer try to create order with  bank transfer. if i create a new account it works perfect. I need that all customers imported can place an order with bank transfer.. 

EDIT: if a imported customer refresh the personal data after login, the site is ok and an order with bank transfer is ok!

Maybe i have to "refresh" users? does exist something can help me?

Edited June 26, 2018 by LorenzoProdon (see edit history)

[CJV]

Hi LorenzoProdon.

 

I´m in the same situation.

Have you resolved the "refresh" issue?

Could be an error of the gdpr module? (acceptance of general conditions etc..)

I think that the error doesn´t exists for new customers who accept the gdpr...

 

(sorry my english, I´m spanish)

 

[CJV]

I forgot to mention that I´m in prestashop 1.7.3.3

[Niko]

I have excatly the same situation. Any update about this bug ?

[thrive]

Same here... i am using RTL Arabic version and English. Checkout and order confrmation page is perfectly working in english. but if a language  Arabic with RTL Enabled then, at order confrmation page getting error - some validation issue seems. i tried all available COD modules... no use. 

 

Advance thanks i anyone provide solution....

[delonatelo]

I'm getting the same problem.  Blank page after confirmation of order by Wire transfer.  And after refreshing the page the customer has been logged out

 

[thrive]

i got and fixed my issue... simply by enabling Debugging Mode. and check all error line by line. and fix it. best practice is which ever file having issue, just replace with the original files from prestashop recent version. 

Edited February 11, 2019 by thrive (see edit history)

[davenir]

@Thrive Can you provide a little more detail on your fix for this?

[Puppo]

Refresh is the manual solution and works perfectly (for one or a few customers).

Thank you @LorenzoProdon for the hint!
 

[Trovaweb]

On 6/26/2018 at 8:39 AM, LorenzoProdon said:

I solved today with upgrading prestashop version with 1-clickupgrade to 1.7.3.3

The are a lot of post without solution, maybe this can help someone.

Not solved yet: the error appears only when an imported customer try to create order with  bank transfer. if i create a new account it works perfect. I need that all customers imported can place an order with bank transfer.. 

EDIT: if a imported customer refresh the personal data after login, the site is ok and an order with bank transfer is ok!

Maybe i have to "refresh" users? does exist something can help me?

Hi, what do you mean by "refresh personal data"? i get this issue with a specific customer, and every payment method get this issue.

[Abraham Schneigger]

I SOLVED THIS ISSUE

don't panic just increase below on your server or your hosting

php_value post_max_size 200M or ( if using hosting maybe the maximum is 128 M never mind )
php_value upload_max_filesize 200M
php_value memory_limit 300M
php_value max_execution_time 259200
php_value max_input_time 259200
php_value session.gc_maxlifetime 1200

Thank you, God Bless You,

 

[fixo]

It's not a server capacity problem, but a token security problem.

Don't login with "log as customer" module.

Change your current user password & reconnect.