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502 Bad Gateway Error - Problem Add Product to Cart


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Hi everybody,

I have a problem when a user trying to login in the Front End, it returns a page with "502 Bad Gateway - nginx". The same problem occurs even when trying to add more than 2-3 products to the cart or when tryng to change product quantity in the cart.

  1. I tryed to lower the cookie session in FE and BO from 480 to 240 but doesn't work.
  2. I also tryed to set OFF the Ajax Cart ...still not working.

 

Do you have some ideas how to solve it ??

Thanks in advance.

screenshot-error-502.jpg

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Hi NemoPS, the site is supported by hosting Plesk 12.5.

I contacted the guy who managed it but seems to have no problems. Now I have to send him the error message so he can check it further...

I thought also it might be a problem with the Prestashop official GDPR plugin since the error occurred a few days after installation. Their support service advised me to reinstall it but nothing changed.

So I tried to deactivate the last installed plugin one by one to see if one of them caused the error ... nothing changed.

I have no other ideas at the moment...

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