Francesco Posted June 13, 2018 Share Posted June 13, 2018 Hi everybody, I have a problem when a user trying to login in the Front End, it returns a page with "502 Bad Gateway - nginx". The same problem occurs even when trying to add more than 2-3 products to the cart or when tryng to change product quantity in the cart. I tryed to lower the cookie session in FE and BO from 480 to 240 but doesn't work. I also tryed to set OFF the Ajax Cart ...still not working. Do you have some ideas how to solve it ?? Thanks in advance. Link to comment Share on other sites More sharing options...
NemoPS Posted June 14, 2018 Share Posted June 14, 2018 What's your hosting? It sounds like a server issue to me Link to comment Share on other sites More sharing options...
Francesco Posted June 15, 2018 Author Share Posted June 15, 2018 Hi NemoPS, the site is supported by hosting Plesk 12.5. I contacted the guy who managed it but seems to have no problems. Now I have to send him the error message so he can check it further... I thought also it might be a problem with the Prestashop official GDPR plugin since the error occurred a few days after installation. Their support service advised me to reinstall it but nothing changed. So I tried to deactivate the last installed plugin one by one to see if one of them caused the error ... nothing changed. I have no other ideas at the moment... Link to comment Share on other sites More sharing options...
Francesco Posted June 15, 2018 Author Share Posted June 15, 2018 This is another screenshot of the error... Link to comment Share on other sites More sharing options...
tuk66 Posted June 15, 2018 Share Posted June 15, 2018 It works for me now so it must be a temporary server issue. Ask admin. Link to comment Share on other sites More sharing options...
Francesco Posted June 15, 2018 Author Share Posted June 15, 2018 Yes, I solved the problem in the morning. It was the cookie of Google Analytics module that exceeded the allowed "weight" of 4KB (nginx). I disable the module and now the website is working. Thanks 1 Link to comment Share on other sites More sharing options...
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