[Solved] Email configuration problem

[sica07]

Hello,

I would like to change the confirmation process so as to send only one confirmation mail to the customer instead of two. How could I do that, or where should I look in the code?

Thank you

[rocky]

Do you mean you don't want both an "Order confirmation" and "Payment accepted" email to be sent to the customer? You can go to Orders > Statuses, edit the "Payment accepted" status and untick "Send e-mail to customer when order is changed to this status".

[sica07]

Great! That is what I was looking for! Thanks rocky

[3quid]

Hi,

Really struggling with this. I want the same as above but I only have downloadable products. If I turn off "Payment Accepted" emails in BO it then doesn't send "Virtual product to download" email!

I have searched through a load of stuff on this forum but can't find the answer. (I have seen other posts saying they didn't get the order confirmation email if they turned off "Payment Accepted").

Any ideas?

[raychilm]

Do you mean you don't want both an "Order confirmation" and "Payment accepted" email to be sent to the customer? You can go to Orders > Statuses, edit the "Payment accepted" status and untick "Send e-mail to customer when order is changed to this status".

When I do this, the payment accepted email is disabled and not sent, but it also seems to disable the order confirmation email as well, so then the customer doesn't receive any type of confirmation from my store.

Anyone know how to work around this?

I would like customer to only receive the order confirmation email once the payment has been processed. It seems quite repetitive to send the payment accepted immediately followed by the order confirmation.