Lost sale & support message after maintenance June 9

[globosoftware.net]

Hello Addons Team,

I have found all of the data was lost after maintenance June 9, 2018

All of my message, sale, module description are gone. I have got a lot of sales from June 5 to June 9. But after Addons update, I've got ZERO sale. Today is June 11, But I didn't hear any information from Addons Team. 

Before the maintenance, my customer can't download the right module. They purchased the module Custom fields https://addons.prestashop.com/en/registration-ordering-process/27422-custom-fields-registration-form-and-checkout.html

But they receive the module Form Builder when download: https://addons.prestashop.com/en/contact-forms-surveys/22563-form-builder-custom-contact-product-cms-quote-form.html

I have discussed with other Comunity developers, they also got the same problem.

I'm looking forward to hearing from Addons Team soon.

Thanks,

Nham

Edited June 11, 2018 by globosoftware.net
English Gramma mistake (see edit history)

[Rostislav]

Addons Team 09 June sent email (see below) to all developers about this information lost. All data missing between June 5th and 8th. They try to restore it.

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On Friday June 8th around 17:30 (Paris time) we noticed that the Addons marketplace was altered and unfortunately recent backups were also concerned.

We had to restore a correct backup from Tuesday June 5th at 4:00.

This incident caused temporary errors in your accounts, and may concern your activity on PrestaShop Addons between June 5th and 8th.

Service was restored and everything is working fine again since Friday June 8th around 20:30.
But we have lost all information in between.

The teams are mobilized and we are currently working on rebuilding the information (orders, messages, etc.) from alternate sources.

If you have updated your products between Tuesday June 5 and Friday 8, please verify your products to check your updates or send them again.

We apologize for this inconvenience and will keep you informed as soon as possible.

Thank you for your patience,

The PrestaShop Addons Team

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[globosoftware.net]

Thanks for the information.

[marlowera]

On 6/11/2018 at 6:03 AM, globosoftware.net said:

Hello Addons Team,

I have found all of the data was lost after maintenance June 9, 2018

All of my message, sale, module description are gone. I have got a lot of sales from June 5 to June 9. But after Addons update, I've got ZERO sale. Today is June 11, But I didn't hear any information from Addons Team. 

Before the maintenance, my customer can't download the right module. They purchased the module Custom fields 

http://stylufka.pl/wlosy-do-ramion-ombre-niezmiennie-trendy/

https://mobi-prawnik.pl/2017/11/22/tabela-frankfurcka-a-odszkodowanie-od-biura-podrozy/

But they receive the module Form Builder when download: https://addons.prestashop.com/en/contact-forms-surveys/22563-form-builder-custom-contact-product-cms-quote-form.html

I have discussed with other Comunity developers, they also got the same problem.

I'm looking forward to hearing from Addons Team soon.

Thanks,

Nham

 

Maybe you need to check if robots.txt is blocking some subpages

Edited June 20, 2019 by marlowera (see edit history)