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Problem with recieving money with Paypal


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I have a paypal account add to my webshop but I have an american customer who says its not possible to send money because his from USA.

The customer said:
The error i get back from paypal saying you can't sell to my area or something like that. I used three different web browsers to test. I'm an experienced user, so I doubt it's me. So, I just paid you direct as stated.

He could send me money just by sending it to my paypal email address.

How can I fix it so I can recieve money trough my webshop when they are from USA?

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