Customer getting "Order on Back Order" email even though item in stock

[kacifashionuk]

This is becoming a repeating problem that's getting frustrating for our customers and ourselves where a customer will place an order, stock available, but they then get emailed a "On backorder (paid)" email.

In all cases it appears to be where our stock for an item is (quantity of 1) in the system.

It's almost like Preatashop is not taking into account what is sat in live Shopping Carts, thus at point of sale, it thinks it's 0 and thus the email is going out.

I've noted other recent comments of a similar nature. This is a business affecting bug.

Prestashop version is use 1.7.3.2

[ableier]

Bump

I thought updating to 1.7.3.2 was supposed to fix this issue.  Any luck finding a solution?

[Mikael Mortensen]

I have the same problem. Solved it for now, by enabling mails sent to customers for the status "On backorder (paid).

But still the order goes into the wrong status, when customers are ordering items with only 1 left.

[GFX_dev]

Same problem here.

[kacifashionuk]

Sorry guys, we have not found a solution and is still doing this. We have done similar to Mikael, which is the following:

Back Office -> Configure -> Shop Parameters -> Order Settings - Statuses (then turn off the email sent to customers for On Backorder (Paid).

This at least stops the customer getting a email, which seems to cause the moans from people complaining.

(However, via order tracker on websites, they will see the wrong status however briefly if they check there)