[SOLVED] Customize product - customer can not upload picture

[beecool.cz]

Hi, I recently started a business and after examining all the possible open-source e-shops yet, Prestashop seemed the most appropriate.

Unfortunately at the moment I have a problem and dont know how to slolve it.

If you are in the front office and want to upload the image or text in "customize product", it is uploaded (in the folder called upload the current token, I think), but after reloading the page you do not see this product or image and text.

I was looking for both Czech and English forums, but I could find anyone with the same problem.

This problem appeared in version 1.3.2.3 (first installation), then disappeared after installing 1.3.3 and now reappeared again, I do not see any connection with the changes implemented - no changes in the code etc. It does not work even in IE, Opera, Chrome.

Anybody got a clue what to do? Thanks for any idea.

you can test it here:
http://shop.beecool.cz/lang-en/glass-porcelain/10-hrnek-standard.html

[tomerg3]

I just tried to upload a small png image, and just a black page after I clicked save.

It looks like there is an erro somewhere, you can enable error reporting in /config/config.inc.php line #4

[beecool.cz]

Hello,

thank you for your help, at least now know it says something

Error message:
Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 16000 bytes) in /home/beecool.cz/shop.beecool.cz/images.inc.php on line 167

and on line 167 in images.inc.php is:
$destImage = imagecreatetruecolor($destWidth, $destHeight);

Any idea pls? I am not a programmer :-/

[tomerg3]

Your server is using only 32MB of RAM and is running out of memory, it is recommended to have at least 64MB RAM.

You should check with your host if they allow it.

Regards,

Tomer.

[beecool.cz]

Well, I bought extended hosting and there is 64 MB of memory for php. Unfortunately problem still remains. :-( Any other idea?

[tomerg3]

There is no other idea, you are running out of memory...

If you still see "Allowed memory size of 33554432 bytes exhausted", then your memory was not increased to 64MB.

If it shows 64MB and you still get an ou of memory error, than you may be trying to do things that require even more RAM

[beecool.cz]

OK, so I figured it out. Actually it was pretty stupid In settings - Preferences - Products on the bottom of page there you can set maximum image size and resolution. I thought that resolution is maximal resolution that customer can upload but that is not true - this resolution is size of generated preview to customers upload and also for viewing Basket or Order details in Back Office. My setting was simply too big and that caused running this memory exhausted.

Thank you tomerg with your help and ideas.

[jjryeste]

HELLO
MAGENTO NO PROBLEM
NO PROBLEM IN HOSTING NOT CHANGE PHP
MAGENTO SOLVED