Some orders missing in Back Office

[Flaunt]

Hi,

I have a client using PS 1.1.0.5.

He's reported to me that on rare occasions a customer's order does not show on the Back Office. Yesterday, a customer ordered and paid using Sagepay. My client received confirmation of the payment from Sagepay but nothing was produced in the 'Orders' section of the BO. Everything is configured ok as they have been using it for ages.

I have a couple of questions.

1. can this order be added some way to the BO?
2. as this problem is intermittent, does anyone know why it might be happening? And what to do to stop it happening again?


I noticed that details of this customers registration were present in the BO, including details of the order they placed (although, oddly, it states also that she has not placed an order?) Please see attached image.

Any help would be appreciated. It only seems to happen with Sagepay but not sure what to check or look at. Nothing seems wrong at the moment.

Thanks

[surf4lifeuk]

You can find a free addon here:

 

http://addons-modules.com/free-prestashop-modules-addons-modifications/33-agile-order-recovery-10-for-prestashop-13x-14x.html

 

Read the instructions first.