dt88 Posted December 6, 2010 Share Posted December 6, 2010 I am having a probelm, which came more apparant this weekend with a few orders that came through. This does not happen to all orders though.I have products which the customer did not add to there cart, did not pay for, but are showing up on the BO Customer Products, customer invoice and packing slip. Order details are correct in the BO. The products are not caluclated for frieght but are charged on the invoice, the invoice does not match the amount paid.they dont show the product image, and when the product is clicked comes up with "object cannot be loaded"Product 1 - UP: $1.00, Qty: 1 Refunded: 0 Returned: 0 Stock: 0 Total $1.00Product 2 - UP: $2.00, Qty: 1 Refunded: 0 Returned: 0 Stock: 0 Total $2.00 Product 3 - is as normal, which the customer actually orderedNow, I have the Australian Post Module installed and payment is going though Paypal API, but other than that the shop should be stock standard using Version 1.3.2.3has anyone seen this problem before, and can help me narrow down a solution or an area to focus on?Cheers,DT Link to comment Share on other sites More sharing options...
shokinro Posted December 6, 2010 Share Posted December 6, 2010 Which version are you using? Did you upgrade the store from old version?If it is upgraded, I just guess that database was not upgrade/migrated correctly some how.Some old order detail was left there, , when customer placed a new order. The new items was added upon existing ones.Order ID 15, Product ID 101 -- Old oneOrder ID 15, Product ID 102 -- Old oneOrder ID 15, Product ID 145 -- New oneBut the cart information contains only the new one. So the payment is correct, because it is based on cart.It also can explain why when you click old item,it shows error because the product does not exists. Link to comment Share on other sites More sharing options...
dt88 Posted December 6, 2010 Author Share Posted December 6, 2010 well its a brand new website with Version 1.3.2.3 and hasn't been upgraded, all the carts are from brand new customers so I can't see it being an migration issueI should note that the products showing up are normally listed products on the site, but they just dont show the correct graphics or details other than the description, and they dont link through to the product just show up “object cannot be loaded”I also should note that one of the products which was added, there wasnt even stock avaliable online ie stock=0 and it still added it. So that removes the idea that the customers have added it to the cart then deleted it off, failing to update, as with that particular item the wouldnt have been able to add it in the first place.really thrown me on this one Link to comment Share on other sites More sharing options...
dt88 Posted December 8, 2010 Author Share Posted December 8, 2010 still struggling with this one, still no thoughts? Link to comment Share on other sites More sharing options...
dt88 Posted December 14, 2010 Author Share Posted December 14, 2010 another element i have noticedit comes up with "PayPal IPN Verified [Completed (Unverified; $127.65)]" this is for a $22.65 purchase, that 127.65 is for the collective price of all the random products, but PayPal API charges correctlyanother element wieght in the shipping window is also calculating the weight as 16kg but is charged the correct value for the 1kg item for Australian Post API moduleIm really struggling with this guys, any assistance would be greatly appreciated Link to comment Share on other sites More sharing options...
shokinro Posted December 14, 2010 Share Posted December 14, 2010 From the symptom, there seems some issues with payment module. What payment module and what version are you using?Can you tell me your store URL? Link to comment Share on other sites More sharing options...
dt88 Posted December 14, 2010 Author Share Posted December 14, 2010 its the pre installed PayPalAPI v1.0prestashop is Version 1.3.2.3 Link to comment Share on other sites More sharing options...
shokinro Posted December 14, 2010 Share Posted December 14, 2010 I just took a look at your site, it looks great and you are selling very good products.I just check the bug tracker, not able to find the related bugs at Paypal API. But I really suspect that the issue is inside payment module or your database. Try to use other module to see if the same problem still occurs.Without look into the code and database, really difficult to figure out. If would like to switch to use my Paypal Express Checkout module, I could help fix the problem. You can check detail of my module from link at my signature.By the way, the advertising block is still appears on the bottom left of your store. You can remove by uninstall it from back office, if you are not using it. Link to comment Share on other sites More sharing options...
p_r_i_m_e Posted December 20, 2010 Share Posted December 20, 2010 I seem to be having a very similar problem, did you ever resolve this? Link to comment Share on other sites More sharing options...
dt88 Posted December 21, 2010 Author Share Posted December 21, 2010 nah not yet, and I have just had my 2nd occurance of the issue of paypal error, not sure if its related"Error reporting from your PayPalAPI moduleA client has encountered a problem with the module PayPalAPI, see the report: Not a valid cartNot a valid currency" Link to comment Share on other sites More sharing options...
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