gray Posted May 15, 2018 Share Posted May 15, 2018 (edited) I am trying to finalize my Eshop at www.gb-online.co.uk But I cannot get any of the email functions to work. I am using A2 hosting company. Tried using inbuilt php mail() It says mail has been sent. But it has not. Tried using smtp with every permation I can think of, but I get error Error: Please check your configuration Connection could not be established with host send.one.com [ #0] My smtp setup is Mail domain name - no name SMTP server - send.one.com SMTP username - [email protected] SMTP password - ********** Encryption - SSL Port - 465 Any ideas plz Edited May 15, 2018 by gray (see edit history) Link to comment Share on other sites More sharing options...
gray Posted May 16, 2018 Author Share Posted May 16, 2018 I have sorted this out. Due to the possibility of the hosting company being blacklisted by spam, All emails must use there own hosted email address's. These can however be forwarded to your email address. It would appear all hosting companies do this. Link to comment Share on other sites More sharing options...
luisleitaoaudio Posted May 19, 2018 Share Posted May 19, 2018 Hi Many users use Cpanel without have access to WHM. CPanel / WHM have a option to block smtp. This feature prevents users from bypassing the mail server to send mail, a common practice used by spammers. If you have access to WHM turns off this feature (SMTP Restrictions)(Picture Attached) If you dont have access to WHM contact your hosting provider. SKYPE: luisleitaoaudio Link to comment Share on other sites More sharing options...
YMertz Posted December 29, 2018 Share Posted December 29, 2018 On 5/16/2018 at 3:57 PM, gray said: I have sorted this out. Due to the possibility of the hosting company being blacklisted by spam, All emails must use there own hosted email address's. These can however be forwarded to your email address. It would appear all hosting companies do this. Hello Gray, Could you please explain in more detail how you solved your problem? I have created a store in Prestashop for my client and it is hosted on GoDaddy, but this hosting is very restrictive and it is blocking the outgoing emails sent by Prestashop. I have tried buying a product using a Gmail or Yahoo account, etc. No reply or confirmation email ever arrives. But if I use my POP personal mail whose domain is on the same GoDaddy server, the notifications arrive perfectly. I have communicated with the support but those who answer the phone do not know anything about emails or hosting. They can not help me. At this time no user who creates their account, or buys a product or subscribes to the newsletter is receiving the confirmation email because the server blocks the php mail () or the SMTP Please help. 2 Link to comment Share on other sites More sharing options...
nirav nanda Posted March 15, 2019 Share Posted March 15, 2019 (edited) On 12/29/2018 at 1:47 PM, Ysrael Mertz said: Hello Gray, Could you please explain in more detail how you solved your problem? I have created a store in Prestashop for my client and it is hosted on GoDaddy, but this hosting is very restrictive and it is blocking the outgoing emails sent by Prestashop. I have tried buying a product using a Gmail or Yahoo account, etc. No reply or confirmation email ever arrives. But if I use my POP personal mail whose domain is on the same GoDaddy server, the notifications arrive perfectly. I have communicated with the support but those who answer the phone do not know anything about emails or hosting. They can not help me. At this time no user who creates their account, or buys a product or subscribes to the newsletter is receiving the confirmation email because the server blocks the php mail () or the SMTP Please help. hi , have you found any solution ? i facing the same issue, pls let me know. Edited March 15, 2019 by nirav nanda (see edit history) Link to comment Share on other sites More sharing options...
willsegatto Posted April 16, 2019 Share Posted April 16, 2019 Bump. Any solution here? I have a newly installed Prestashop 1.7. The PHP Mail function works in a test PHP script, but NOTHING works inside presta, specially in the email settings area. The Test Email is never sent, even though I get a confirmation message. I'm considering abandoning presta. Magento is much easier. Never gave me basic issues such as this. Link to comment Share on other sites More sharing options...
nirav nanda Posted April 16, 2019 Share Posted April 16, 2019 in my case it was a port block error, check in your hosting account - c panel if your host has blocked ports related to email send receive. just unblock it, it should work. Link to comment Share on other sites More sharing options...
willsegatto Posted April 16, 2019 Share Posted April 16, 2019 Already did. Port 587 is open for SMTP. I get a green message with “email sent” in PS but nothing arrives. :( Link to comment Share on other sites More sharing options...
nirav nanda Posted May 1, 2019 Share Posted May 1, 2019 my settings Advanced Parameters / E-mail Link to comment Share on other sites More sharing options...
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