steve_c Posted November 30, 2010 Share Posted November 30, 2010 I must be going mad! I thought that once you set the order to shipped - you will be able to put in a tracking number but I can't for the life of me see where this is.I set an order to shipped, then go into it but all I have under "Shipping Information" is:Total weight: 0.100 kgCarrier: Royal Mail International Recorded (ROW)Delivery slip #DE000002Any ideas?Thanks in advance! Link to comment Share on other sites More sharing options...
Pippo3000 Posted November 30, 2010 Share Posted November 30, 2010 I must be going mad! I thought that once you set the order to shipped - you will be able to put in a tracking number but I can't for the life of me see where this is.I set an order to shipped, then go into it but all I have under "Shipping Information" is:Total weight: 0.100 kgCarrier: Royal Mail International Recorded (ROW)Delivery slip #DE000002Any ideas?Thanks in advance! don't quite recall how I made the respective field appear on the order page (yes, after set to shipped, otherwise it will not appear) but it MAY be that you have to add the tracking URL in the carrier options to trigger the shipment ID field to show up?phil Link to comment Share on other sites More sharing options...
steve_c Posted November 30, 2010 Author Share Posted November 30, 2010 Hi Phil thanks for the reply. I have added a URL in the carrier options:http://www.royalmail.com/portal/rm/track?trackNumber=@ Link to comment Share on other sites More sharing options...
Pippo3000 Posted November 30, 2010 Share Posted November 30, 2010 Hi Phil thanks for the reply. I have added a URL in the carrier options:http://www.royalmail.com/portal/rm/track?trackNumber=@ strange indeed as then it should work as I am not aware of another setting except the tracking link and that the order is set to shipped. sorry, no other ideas then. Link to comment Share on other sites More sharing options...
steve_c Posted November 30, 2010 Author Share Posted November 30, 2010 It's definitely not working. This is my url for my tracking:http://www.royalmail.com/portal/rm/track?trackNumber=@I set an order to shipped and all I see is:Total weight: 0.100 kgCarrier: Royal Mail International Recorded (ROW)Delivery slip #DE000004I would have thought that when you clicked "shipped" - you enter the tracking number. It's going to be a real headache with people trying to trace their orders! Link to comment Share on other sites More sharing options...
pickwizard Posted January 30, 2011 Share Posted January 30, 2011 it seem once the tracker is set it wont change, ive tried to add a completely new url but it still email the original linkwhere is it stored on the ftp, then we could manually edit it?my tracker is the same as steve_cmy origianl track was http://track.royalmail.com/portal/rm/track?catId=22700601&keyname=track_homewhich i cant get rid of now,ive even deleted the carrier and put a new carrier but it still email the old link?please advisethanks Link to comment Share on other sites More sharing options...
pickwizard Posted January 30, 2011 Share Posted January 30, 2011 sorted now, as the old orders are still tied to the old tracker they do get the old url for the tracker,the new royal mail carrier and new link does send the right link http://www.royalmail.com/portal/rm/track?trackNumber=@@ will be replaced with the tracker numberi would still like to know the file that contains the carries URL: please Link to comment Share on other sites More sharing options...
pickwizard Posted December 19, 2011 Share Posted December 19, 2011 royal mail has since updated their site and the tracker cadid link no longer works, http://www.royalmail.com/portal/rm/track?trackNumber=@ any ideas of the new link please Link to comment Share on other sites More sharing options...
CPG2 Posted December 20, 2011 Share Posted December 20, 2011 Hey guys, is this what you are looking for? http://screencast.com/t/rv2oDaNB9yj http://www.prestashop.com/forums/topic/124938-tracking-number-field-dont-show/ Regards Link to comment Share on other sites More sharing options...
pickwizard Posted December 22, 2011 Share Posted December 22, 2011 afraid not CPG2 in Britain we use a company called "Royal Mail" they have recently updated their site and the old URL no longer works, it used to be hXXp://track2.royalmail.com/portal/rm/trackresults?catId=@ where @ is the tracker number and the shop sends a unique URL to each customer, since the update by Royal Mail this URL no longer works Link to comment Share on other sites More sharing options...
pickwizard Posted December 25, 2011 Share Posted December 25, 2011 new tracker is http://track2.royalmail.com/portal/rm/trackresults?catId=@&pageId=trt_rmresultspage&keyname=3A_track&_requestid=23939 Link to comment Share on other sites More sharing options...
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