questionnaire for ebusiness.

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Here is a questionnaire for my university project. please take a few minutes to finish and send to my email which is [email protected]

(attached is the docx of this questionnaire)
Questionnaire about e-retail sector
Question links is http://www.kwiksurveys.com/online-survey.php?surveyID=HLMINJ_210c6040
Or you can answer the attached document.

Gender: Age: Job: Country you Live now:


1. In your country, what is your favorite way to shopping?
a) Traditional retail store Online store

2. If you shop online, what kinds of online shop do you shopping frequently?
a) Pure online shop retailers’ Both have in-store and online shop retailers’

3. Do you think the Internet changing the traditional in-store retail are in:
a) Purchase way Product selection process c) Product order process d) Payment process e) The way get product f) The way item refund g) Others

4. The reasons you purchase through internet.
a) Product price low
Price transparency
c) Price and product quality comparison easily between each company through internet
d) Connectivity ( You can buy product at any time in any place if you online)
e) 24 hours a day/7 days a week continues working
f) Do not need go outside
g) Save time
h) Quantity product information and product quality comments
i) More product selection online
j) Others
5. The reasons you do not purchase through internet.
a) Lack of payment security
Lack of enjoyable physical store shopping
c) Cannot see real product and its quality online, which might lead to met unexpected goods
d) Delivery mistakes
e) Item refund
f) Others
6. These factors below were supported by internet enable technology. Which of them attract you to choose an online shop?
a) Good website performance.
Ease of placing order
c) Good production information support
d) Website has options about shipping online
e) On-time delivery
f) Support order tracking/information
g) Product received by consumer meet their expectation
h) Discount
i) Support value through customer loyalty card
j) Others
7. What kind of product you purchase from online shop?
a) Home electrical
Jewellery
c) Sports and leisure
d) Toy
e) Furniture
f) Phones
g) PC and gaming
h) Beauty and health care
i) Sound and vision
j) Food
k) Clothes
l) Others
8. The Internet based technology ( such as e-mail, Firewalls and database) bring benefit for help your purchase online:
a) Understand product information
Communication without charge or low charge
c) Collect information easily
d) More selection on product
e) Fun
f) Keep your purchase process more security
g) Others
9. Disadvantages of internet based technology:
a) Security problems Spamming advertise c) Bring virus d) Others
10. Do you think limitation of internet technology could not show “real” product quality to customers?
a) Strong agree Strong disagree c) Neutrality d) Agree e) Disagree
11. Do you shopping in e-retail mobile apps store?
a) Often Not often c)Never d) I don’t know that
12. Do you like shopping through mobile?
a) Strongly like Like c) Neutrality d) Dislike e) Strongly dislike
13. Do you join retailers’ internet social network? (Such as their webpage on face book or Twitter)
a) Often Not often c) Never e) I don’t know that
14. If you joined retailers’ social network, do you like that?
a) Strongly like Like c) Neutrality d) Dislike e) Strongly dislike

Questionnaire.docx