ngruy Posted November 16, 2010 Share Posted November 16, 2010 Hi, Some of my clients in the checkout process are stuck in order step 1, when they click "continue", nothing happened.If they change "order.php?step=1 " to "order.php?step=2" in the navigator, they can continue. I check the logs of the client an see some "Http Code: 302" in order.php?step=1" and in authentication.phpTwo clients this week have this problem. Please, any help would ve very ver apreciated.Thanks Link to comment Share on other sites More sharing options...
ngruy Posted November 22, 2010 Author Share Posted November 22, 2010 In debug mode ON, i try to log in an this error appear Duplicate entry '1241' for key 'PRIMARY'INSERT INTO `oil_order_ip_log` VALUES(1241,"IP: 190.135.85.31")what´s this? thanks! Link to comment Share on other sites More sharing options...
shokinro Posted November 22, 2010 Share Posted November 22, 2010 What version of PrestaShop are you using?I can not find any table look like _order_ip_log in PrestaShop.Maybe you are using a customized version?The error says it try to insert a data record to table "oil_order_ip_log", but primary is duplicated. Link to comment Share on other sites More sharing options...
ngruy Posted November 23, 2010 Author Share Posted November 23, 2010 I use 1.3.1, i find that the module "ip in order page" make this error, i uninstall it and all seems to work ok. For some reason, most of the clients ip in my store are shown as "127.255.255.255"...so maybe this is the error and not module fault. Link to comment Share on other sites More sharing options...
ngruy Posted November 27, 2010 Author Share Posted November 27, 2010 Hello, I find a new error in my code, in (order.php?step=1),when i select an address IE shows Message: ‘orderProcess’ not defined Line: 35 Character: 3 Code: 0 /themes/prestashop/js/order-address.js Line 35 of order-address.js was empty.any help?. thanks! Link to comment Share on other sites More sharing options...
ngruy Posted December 13, 2010 Author Share Posted December 13, 2010 I still have this problem, any help would be very very appreciated Link to comment Share on other sites More sharing options...
bsmooth Posted June 18, 2011 Share Posted June 18, 2011 I encountered this same bug today. Version 1.4.0.17Then I deleted my stored address book / alias, and it started to go beyond step=1.I am wondering how many of customers are encountering this and just get frustrated and abandoned the cart altogether.Anyone have a fix? Link to comment Share on other sites More sharing options...
OllieBarnett Posted October 28, 2011 Share Posted October 28, 2011 This was happening to me and I had a template installed so I didnt get the correct error message. The reason I was getting this error was because there was a minimum order spend set and the customer had not reached the minimum order. I removed this minimum order and all worked. Link to comment Share on other sites More sharing options...
jumbo Posted October 28, 2011 Share Posted October 28, 2011 Try it using Firefox or Chrome IE is the worst browser out there Link to comment Share on other sites More sharing options...
jaimeweb Posted February 9, 2012 Share Posted February 9, 2012 I am having this problem too. I am on 1.4.7 (latest version) and the instant checkout just sticks on the first page when the user clicks continue. However it does create the account in the back office. In chrome it sends me to a page saying: This web page has a redirect loop In firefox it says: The page isn't redirecting properly Please help me solve this. Thanks Link to comment Share on other sites More sharing options...
jaimeweb Posted February 10, 2012 Share Posted February 10, 2012 Bump? Link to comment Share on other sites More sharing options...
jaimeweb Posted February 11, 2012 Share Posted February 11, 2012 I need a solution to this can anyone help please! Link to comment Share on other sites More sharing options...
Carlsen Posted February 15, 2012 Share Posted February 15, 2012 Hi, Same problem here. Have just upgraded to 1.4.7. Have tried with both default and my own template, I am getting the exact same redirect error after step1. I have also tried turning off clean URLs and regenerated .htacces. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 15, 2012 Share Posted February 15, 2012 For those of you having this error, please post your URL along with any specific steps needed in order to replicate this error (such as if it is restricted to certain browsers or a specific product), and we will be happy to look into this for you. -Mike Link to comment Share on other sites More sharing options...
Carlsen Posted February 15, 2012 Share Posted February 15, 2012 I upgraded from 1.4.5.1 to 1.4.7 via the installer; Replaced every single file except my theme. I have the error both at customized theme and standard Prestashop 1.4.7 default theme. Error is in Firefox, Google Chrome and Internet Explorer 9. I Have cleared cookies and cache. I have deleted any compiles in Prestashop. Turned off all enhancements (in performance tab). I have also turned off Friendly URLs. This is the error in Google Chrome after pressing "Continue" at order step 1, url is /order.php?step=2 ERROR 310 (net::ERR_TOO_MANY_REDIRECTS) Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 15, 2012 Share Posted February 15, 2012 Hi FPDK, As I mentioned above, if you would like for us to look into this for you, please post your URL as well as any specific steps to take to replicate the error. -Mike Link to comment Share on other sites More sharing options...
lazmuds Posted February 16, 2012 Share Posted February 16, 2012 Hi FPDK, As I mentioned above, if you would like for us to look into this for you, please post your URL as well as any specific steps to take to replicate the error. -Mike Hi. Mike my website is also giving me the same problem with version 1.4.7 it works fin on the last version. Here is my site: www.zimbuyer.com its still in development. Can you please assist with this guest checkout issue I really need it to work thank you. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 16, 2012 Share Posted February 16, 2012 Hi. Mike my website is also giving me the same problem with version 1.4.7 it works fin on the last version. Here is my site: www.zimbuyer.com its still in development. Can you please assist with this guest checkout issue I really need it to work thank you. Hi lazmuds, I wish I could help you, but your logo is a violation of our brand's copyright, and must be removed immediately. -Mike Link to comment Share on other sites More sharing options...
lazmuds Posted February 16, 2012 Share Posted February 16, 2012 post removed Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 16, 2012 Share Posted February 16, 2012 Hi lazmuds, I cannot help you while your site is in violation of our copyright. In order to not be in violation, you would need to remove the bag from your logo, as you do not have permission to repurpose our brand's copyrighted content within your logo. I'm trying to help you out here before it becomes a bigger issue, but if you would like to nip this in the bud, I must ask you to remove your logo completely from your site immediately until you can replace it with another version. You can do this in your Back Office under Modules > Themes. Once you have done this, I will be happy to try to help you out, but until all instances of your logo where you have repurposed part of ours is removed from the site, I cannot help you. If you have any additional questions about this issue, please PM me. -Mike Link to comment Share on other sites More sharing options...
lazmuds Posted February 16, 2012 Share Posted February 16, 2012 post removed Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 16, 2012 Share Posted February 16, 2012 Hi lazmuds, Now that you've removed the offending content, I would be happy to help you out. However, I will need you to bring your site out of maintenance mode so that I can take a look at this for you. Please let me know when you've done so, and I'll try to take a look. -Mike Link to comment Share on other sites More sharing options...
lazmuds Posted February 16, 2012 Share Posted February 16, 2012 Hi lazmuds, I cannot help you while your site is in violation of our copyright. In order to not be in violation, you would need to remove the bag from your logo, as you do not have permission to repurpose our brand's copyrighted content within your logo. I'm trying to help you out here before it becomes a bigger issue, but if you would like to nip this in the bud, I must ask you to remove your logo completely from your site immediately until you can replace it with another version. You can do this in your Back Office under Modules > Themes. Once you have done this, I will be happy to try to help you out, but until all instances of your logo where you have repurposed part of ours is removed from the site, I cannot help you. If you have any additional questions about this issue, please PM me. -Mike Please check PM Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 16, 2012 Share Posted February 16, 2012 Please check PM I received your PM, but per the rules of the PrestaShop forums, all actual assistance must be on the original thread, not via PM. I see your site is now out of maintenance mode, so I will take a look at this for you shortly. -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 16, 2012 Share Posted February 16, 2012 Actually, on further investigation, I still can't help you out, as you still haven't removed all instances of our logo, as you can see here. Once ALL use of our logo has been removed from your branding, I will try to take a look at this again. -Mike Link to comment Share on other sites More sharing options...
lazmuds Posted February 16, 2012 Share Posted February 16, 2012 Hi lazmuds, Now that you've removed the offending content, I would be happy to help you out. However, I will need you to bring your site out of maintenance mode so that I can take a look at this for you. Please let me know when you've done so, and I'll try to take a look. -Mike The website is now active, thank you in advance for your help Link to comment Share on other sites More sharing options...
lazmuds Posted February 16, 2012 Share Posted February 16, 2012 Actually, on further investigation, I still can't help you out, as you still haven't removed all instances of our logo, as you can see here. Once ALL use of our logo has been removed from your branding, I will try to take a look at this again. -Mike Please refresh your browser I did remove that image Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 16, 2012 Share Posted February 16, 2012 Thank you, that's much better. And have you already enabled Guest Checkout in your Back Office under Preferences? -Mike Link to comment Share on other sites More sharing options...
lazmuds Posted February 16, 2012 Share Posted February 16, 2012 Thank you, that's much better. And have you already enabled Guest Checkout in your Back Office under Preferences? -Mike I have activated guest checkout. thank you Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 16, 2012 Share Posted February 16, 2012 I have activated guest checkout. thank you So is this working for you now? -Mike Link to comment Share on other sites More sharing options...
lazmuds Posted February 16, 2012 Share Posted February 16, 2012 So is this working for you now? -Mike No its not working it doesnt go to the next page after entering details, you can try it for yourself on my site. just a product into the cart and try to checkout using the guest option you will see that the page wont go anywhere, please note that I have tried it on the default prestashop theme and I get the same problem Link to comment Share on other sites More sharing options...
lazmuds Posted February 17, 2012 Share Posted February 17, 2012 So is this working for you now? -Mike Hi Mike have managed to go through the guest checkout on my site, its not working please help Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 17, 2012 Share Posted February 17, 2012 Hi Mike have managed to go through the guest checkout on my site, its not working please help What aspect isn't working? Are you getting any specific error message? -Mike Link to comment Share on other sites More sharing options...
lazmuds Posted February 17, 2012 Share Posted February 17, 2012 In internet explorer I am not getting any error msg but it hangs when you click proceed after entering the guest checkout details, I does not do anything, it keeps hanging on that page for ages. Please note that the 5 step checkout is turned one. I have been reading on this forum a lot of people are having the same problem Link to comment Share on other sites More sharing options...
lazmuds Posted February 18, 2012 Share Posted February 18, 2012 Found the solution for this problem. Go to http://forge.prestashop.com/browse/PSCFI-4880 Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 20, 2012 Share Posted February 20, 2012 Great, I'm glad you were able to resolve this! ngruy, did lazmuds' suggestion work for you as well? -Mike Link to comment Share on other sites More sharing options...
AKJV Posted February 21, 2012 Share Posted February 21, 2012 I had the same issue and can confirm that the fix suggested in the bugtracker (see post 35) does indeed solve the 310 redirect issue in 1.4.7.0. But it only applies to this version since the fix means removing a line in OrderController.php that has been added in 1.4.7.0. That line of code was added to solve another issue, so it could be that removing this line will re-introduce that other issue again. Anyway, I left a note in the bugtracker regarding this. Topicstarter ngruy created this topic more than a year ago, so I'm pretty sure he wasn't using version 1.4.7.0 at that time Link to comment Share on other sites More sharing options...
Mike Kranzler Posted February 21, 2012 Share Posted February 21, 2012 Ah yes, very true, although it looks like he's still online regularly so I certainly hope this is no longer an issue for him. In that case, I'll go ahead and mark this thread as solved. -Mike Link to comment Share on other sites More sharing options...
StickyCreations Posted February 22, 2012 Share Posted February 22, 2012 I am having this same issue after upgrading to 1.4.7. Internet Explorer will just hang after you click continue and on android devices it shows that there are to many server requests. This seems to happen with 5 page check out and guest check out enabled. If you disable guest check out in the BO then it seems to work, but customers will have to create an account. I also tried 1 page check out with guest check out enabled, these settings also worked. This doesn't fix the issue but it's a work around until there is a fix. Link to comment Share on other sites More sharing options...
ngruy Posted February 24, 2012 Author Share Posted February 24, 2012 Well, i actually use 1.4.6.2 and don´t have this problem....until now. Link to comment Share on other sites More sharing options...
AKJV Posted February 24, 2012 Share Posted February 24, 2012 @StickyCreations & ngruy: have you already tried the fix as suggested in post nr 35? Link to comment Share on other sites More sharing options...
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