Guest Posted April 26, 2018 Share Posted April 26, 2018 Hi, under which conditions the "in transit" email is NOT sent to a customer? This is because the in transit email only fired once out of 50 orders on my Prestashop website. Link to comment Share on other sites More sharing options...
Guest Posted April 26, 2018 Share Posted April 26, 2018 Do you change the status manually, or is it changed by another method? Link to comment Share on other sites More sharing options...
taniacr Posted May 2, 2018 Share Posted May 2, 2018 On 26/04/2018 at 1:21 PM, mad_griffith said: Hi, under which conditions the "in transit" email is NOT sent to a customer? This is because the in transit email only fired once out of 50 orders on my Prestashop website. By default the "in transit" e-mail is sent when the tracking code is inserted and saved, assuming it's enabled in the order status. Link to comment Share on other sites More sharing options...
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