Cesario Posted April 23, 2018 Share Posted April 23, 2018 Cordial greetings! I have a small problem in my store and it consists of the following: I use version 1.6.13. Prestashop and Whenever any client tries to send a message to the customer support always appears this error after submitting the form and the message is not sent, but when I submit the form the second time the message is sent successfully ... So I'd like to know how I can resolve this error so that the message is sent the first time, not the second. Link to comment Share on other sites More sharing options...
selectshop.at Posted April 23, 2018 Share Posted April 23, 2018 I was able to sent you a message. But as you said only on second time. The problem could be your server. It is "mais do que lerdo".... Vc. deveria mudar de provedor. A página está muito lenta mesmo. The problem could also come from the recaptcha module you are using. It could block the message on first time as well. What I also can see, is that your site is redirecting to s25.smartsupp.com. This could be a problem of speed I mentioned before and also a problem on blocking your messages. If you are using PS 1.6.1.18, you don't need any captcha module. Prestashop has already added a invisible honeypot field for bots on the contact form. If bot is trying to send you a message he will fail. Link to comment Share on other sites More sharing options...
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