skulasinghe Posted April 21, 2018 Share Posted April 21, 2018 (edited) Hi, I'm not receiving the email notification when a customer placed an order. all the other email nonfictions are working perfectly. only this won't work. I have enabled mail alerts . deleted mail alerts and reinstalled as well YES to new order in mail alerts using php method because smtp gives an error when tested (Error: Please check your configuration Connection could not be established with host smtp.gmail.com [Connection refused #111]) php method says mail getting sent but actually not receiving to my email address please help I'm trying to get this done so hard. thanks Edited April 21, 2018 by skulasinghe (see edit history) Link to comment Share on other sites More sharing options...
tantan199 Posted April 22, 2018 Share Posted April 22, 2018 Go to BO > email templates translations, check all order confirm template whether work fine. Link to comment Share on other sites More sharing options...
skulasinghe Posted April 22, 2018 Author Share Posted April 22, 2018 Hi, Thanks for your response. i think my email translations are working fine and there are 0 missing translation. you can see the screenshots below. as per the screenshots are there any thing needs to be done? Link to comment Share on other sites More sharing options...
skulasinghe Posted May 13, 2018 Author Share Posted May 13, 2018 any clues guys?? thanks Link to comment Share on other sites More sharing options...
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