smtp Problems With Mail SMTP

[Pixefora D]

 

I have a problem with my prestashop store, which has been going on for about 1 month:

When a customer places an order, or when using the contact form, or when trying to forward an order to a customer, the mail never arrives: "An error occurred while sending e-mail to the customer." But this only happens SOMETIMES. It may happen that during 3 days everything goes well, and in the room for 5 hours send 1 mail out of every 100.

I have consulted the administrators of the server and they tell me that the SMTP service is going well

. I have also verified that if I change to the php mailer function, everything works perfectly. Has something similar happened to someone? Any ideas.

 

Prestahop version 1.6.1.18

[Eqa Almutairi]

for contact form is to locate problem.

edit /modules/contactform/contactform.php    crtl +f   - find  function sendMessage  and go down where it say An error... i think line 418.

 

$this->context->controller->errors[] = $this->trans('An error occurred while sending the message, please try again.', array(), 'Modules.Contactform.Shop');

replace to be like this 

$this->context->controller->errors[] = $errorMessage = error_get_last()['message'];

 

this way make it easy for you locate problem for contact us form. which i think lang/directory problem.!

 

as for smtp. is too easy if look at maillog to see problem in real time . so is 90% server problem.

 

wish this help little.

[Pixefora D]

Thx to answer.

Finally the problem was spam:

*DEBUG*     2018/04/27 - 11:30:03: ERROR Expected response code 250 but got code "550", with message "550 5.2.0 BzhWf26a9mCYa Spam Rejected

 

I get this message i edited classes/Mail.php and aboute line 405, after 

catch (Swift_SwiftException $e) {
            PrestaShopLogger::addLog(
                'Swift Error: '.$e->getMessage(),
                3,
                null,
                'Swift_Message'
            );

Add this code:

	$logger = new FileLogger(0); //0 == nivel de debug. Sin esto logDebug() no funciona.
			$logger->setFilename(_PS_ROOT_DIR_."/log/debug.log");
			$logger->logDebug("ERROR ".$e->getMessage());

 

Then, when the mail send get error, you can get the message code in log/debug.log.

 

I send this message to server administrator, and in one day was resolved

 

Edited May 11, 2018 by kurungele
Forget information (see edit history)