Fatal Error Upon Customer Login

[kilrathi]

I recently changed server, and upgraded my prestashop to the latest version. Now my site works fine. Only after login as CUSTOMER, a text FATAL error comes up at the bottom of the center section.

Also, all the categories are showing, but the sub-categories images/data is NOT there ...

Please help!

[rocky]

Temporarily change line 403 of classes/Tools.php (in PrestaShop v1.3.2) from:

//        if ($string == 'Fatal error') d(debug_backtrace());

to:

       if ($string == 'Fatal error') d(debug_backtrace());

This should display a stack trace instead of a "Fatal Error" message. That should help you find the cause of the problem.

[kilrathi]

Hi...i did as you said, and now this is displayed in my screen after i login as CUSTOMER.

Array
(
[0] => Array
(
[file] => /home/arvee/domains/arvee.com.my/public_html/prestashop/classes/Tax.php
[line] => 186
[function] => displayError
[class] => Tools
[type] => ::
[args] => Array
(
)

)

[1] => Array
(
[file] => /home/arvee/domains/arvee.com.my/public_html/prestashop/classes/Product.php
[line] => 2238
[function] => getApplicableTax
[class] => Tax
[type] => ::
[args] => Array
(
[0] => 0
[1] => 0
)

)

[2] => Array
(
[file] => /home/arvee/domains/arvee.com.my/public_html/prestashop/classes/Product.php
[line] => 1209
[function] => getProductProperties
[class] => Product
[type] => ::
[args] => Array
(
[0] => 1
[1] => Array
(
[id_product] => 88
[id_supplier] => 0
[id_manufacturer] => 0
[id_tax] => 0
[id_category_default] => 27
[id_color_default] => 0
[on_sale] => 1
[ean13] =>
[ecotax] => 0.00
[quantity] => 20
[price] => 240.000000
[wholesale_price] => 0.000000
[reduction_price] => 0.00
[reduction_percent] => 55
[reduction_from] => 2010-05-16 00:00:00
[reduction_to] => 2010-05-16 00:00:00
[reference] =>
[supplier_reference] =>
[location] =>
[weight] => 0
[out_of_stock] => 2
[quantity_discount] => 0
[customizable] => 0
[uploadable_files] => 0
[text_fields] => 0
[active] => 1
[indexed] => 1
[date_add] => 2010-05-16 07:03:00
[date_upd] => 2010-05-16 07:13:28
[description] =>
[description_short] =>

Collections of Milly & Molly's series

[link_rewrite] => milly-molly-collections
[meta_description] =>
[meta_keywords] =>
[meta_title] =>
[name] => Milly, Molly Collections
[id_image] => 146
[legend] => Milly, Molly Collections
[rate] =>
)

)

)

[3] => Array
(
[file] => /home/arvee/domains/arvee.com.my/public_html/prestashop/modules/blockspecials/blockspecials.php
[line] => 30
[function] => getRandomSpecial
[class] => Product
[type] => ::
[args] => Array
(
[0] => 1
)

)

[4] => Array
(
[function] => hookRightColumn
[class] => BlockSpecials
[object] => BlockSpecials Object
(
[_html:private] =>
[_postErrors:private] => Array
(
)

[id] => 20
[version] => 0.8
[name] => blockspecials
[displayName] => Specials block
[description] => Adds a block with current product Specials
[tab] => Blocks
[active] => 1
[_lang:private] => Array
(
)

[_path:protected] => /prestashop/modules/blockspecials/
[warning] =>
[beforeUninstall] =>
[_errors] =>
[table:protected] => module
[identifier:protected] => id_module
)

[type] => ->
[args] => Array
(
[0] => Array
(
[cookie] => Cookie Object
(
[_content:private] => Array
(
[date_add] => 2010-10-20 11:03:14
[id_lang] => 1
[id_currency] => 4
[id_guest] => 725
[id_connections] => 872
[ajax_blockcart_display] => expanded
[id_customer] => 2
[customer_lastname] => SANMUGAM
[customer_firstname] => Ravivarma
[logged] => 1
[passwd] => b03ec7949605179e32846fd663be6c25
=> [email protected]
[checksum] => 1962285463
)

[_

[rocky]

It's the following code that is producing the error:

$state = new State(intval($address_ids['id_state']));
if (!Validate::isLoadedObject($state))
   die(Tools::displayError());

For some reason, the value of id_state is not a valid state. I know that PrestaShop's state code was changed in v1.3.2. Did you upgrade the files in your theme?

[kilrathi]

I was using the original theme by prestashop in the last version ..and when i upgraded, i just copy pasted all the files from my OLD THEME folder to the NEW THEME folder ...

[rocky]

That could explain why it isn't working. Try switching to the default PrestaShop v1.3.2 theme and see if you still have the problem.

[espresso]

This is same case (with @kilrathi) & my presta.

I get "Fatal Error" when Customer login
But no error when customer logout.

I use Presta 1.3.2 with original theme..

thanks in advance..

[kilrathi]

That could explain why it isn't working. Try switching to the default PrestaShop v1.3.2 theme and see if you still have the problem.

I tried switching to default theme... and same problem ..

[rocky]

That's odd. I don't know why you are getting invalid states. It works on my site. Can you provide a link to your site so I can check your authentication page?

[kilrathi]

That's odd. I don't know why you are getting invalid states. It works on my site. Can you provide a link to your site so I can check your authentication page?

arvee.com.my

if you browse as guest, no problem.

when you login as customer... then problem..

[rocky]

I noticed that no states are displayed when I select USA. Did you disable states? Perhaps you have "Contains states" set to "Yes" on a country, but have disabled the states for the country? That might be why it is trying to load a state and isn't finding it.

[kilrathi]

i have removed ALL states.

and in all countries, i've put "contains states" to NO.

[kilrathi]

in admin panel, when i go to Customers and click on CART ...i have all the array error messages..

Also, when i click on next page in this CART .. it appears this message : > Invalid security token

[rocky]

Perhaps removing the states wasn't a good idea. It seems this query is returning a state, even though you've removed them all:

SELECT `id_country`, `id_state` FROM `'._DB_PREFIX_.'address`
WHERE `id_address` = '.intval($id_address));

Perhaps you have an address in your database with a state from before you removed the states. I suggest that you make sure that every address in the ps_address table of your database has an id_state of 0.

[kilrathi]

Perhaps removing the states wasn't a good idea. It seems this query is returning a state, even though you've removed them all:

SELECT `id_country`, `id_state` FROM `'._DB_PREFIX_.'address`
WHERE `id_address` = '.intval($id_address));

Perhaps you have an address in your database with a state from before you removed the states. I suggest that you make sure that every address in the ps_address table of your database has an id_state of 0.

You were RIGHT! I changed the existing user state ID = 0 and it all worked well ... )

So now, supposing I would like to turn state on for a country, do i need to ensure that the users have state too ??

[rocky]

Yes, PrestaShop requires a state to be selected when "Contains states" is set to "Yes", so it may cause another Fatal Error if the id_state is 0 after you add states.

[kilrathi]

Thank you very much ..you have solved my headache! RIGHT ON THE DOT!

[madmike]

Thanks rocky,

I was searching this for a wile.

Mike

[conniedesign]

Hi Rocky,

After I have deleted the States that I created in phpmyadmin. I have this word 'Fatal error' displayed on my Back Office and my website displayed on home page too, I’m panicking now.

I have deleted the some of the ps_states/ps_zone/ps_country in phpmyadmin, because I couldn’t find the States that I created at the Back Office. So I went to delete and edit from phpmyadmin. Now I have this word Fatal Error.

Do you know what causes this word Fatal Error. Please help! I need some of your advice.

I have attached a screen shot for you.

Thanks heaps!

[conniedesign]

I hope you will respone my post, rocky.

Thank you in advance

[rocky]

Edit classes/Tools.php and uncomment the debug_backtrace line in the displayError function to get a stack trace instead of just "Fatal Error". That should give you more information that will help you trace the problem.

[www.bio-krby-kamna.cz]

Hi Rocky.

 

I have same problem: Fatal error after customer login. Please help!

 

Listing debug_backtrace in attachment.

Edited July 6, 2012 by www.bio-krby-kamna.cz (see edit history)

[www.bio-krby-kamna.cz]

SOLVED.

 

When i use prestashop 1.0.0.8. In database i have ID for my country -16.

After upgrade to 1.3.7. instalation add same country with ID - 83.

 

After delete country with id 16 customers with early registration after login got Fatal error.

 

I must restore in DB country with ID 16 . Its all.