Out of stock email

[smythsysgadjets]

Hi,
Everytime a client does an order, I receive an email of "out of stock" even if the item still has stock. Order number is ok and the alert of out of stock is put to 3.

How can that be? We have the latest prestashop version. 1.3.2.3

Thanks in advance

[jhnstcks]

You can set the mail alert threshold for out of stock emails in the mail alerts module configure screen. Its probabaly set at 5 which i think was the default seting.

[smythsysgadjets]

It's set at three.... For example I had 10 items, the item was bought, the invoice said 9, everything ok, item bought... and we received an email at the same time saying out of stock, no items left. However the rest of the shop correctly says there are 9 left...

STRANGE!

[lynx887]

Same issue, also 1.3.2.3

[smythsysgadjets]

For now I've disabled the email for the client on this state (out of stock) but it would be nice to have a solution to this. Prestashop works so nicely these issues are understandable but a nuisance.

[maestrobo]

same bug here with 1.3.2

[maestrobo]

the place to debug the problem for those who are interested to have a look
is in modules/mailalerts/mailalerts.php

function public function hookUpdateQuantity($params)

hope to understand what the problem is about.

it seems the quantity value is set to zero while it is not
everything is in this line

$qty = intval(isset($params['product']['quantity_attribute']) AND $params['product']['quantity_attribute'] ? $params['product']['quantity_attribute'] : $params['product']['stock_quantity']);

my guess to solve this problem is maybe to replace in these part of the code:

$params['product']['stock_quantity'] 

with


$params['product']['quantity']

another way is to try to update to latest SVN code.

[smythsysgadjets]

Hi maestrobo,
THanks for the answer. For now I think I'll wait until a patch or newer version. The way prestashop updates I don´t to be changing code if it can be avoided. Then I'll never remember which files I've modified.
This has to happen to others and I suppose a patch will be released.

Thanks

[Alain Folletete]

Hi all,

This bug has been fixed on SVN version (on 1.3.x branch) yesterday.
This fix will be available soon on our next release.

Thanks,

[lynx887]

Good news, thanks :-)

[maestrobo]

have checked the SVN 1.3. version and didn't fix my problem.

however, i found my own patch => please try it and see if it works for you:

replace in modules/mailalerts/mailalerts.php

        $qty = intval(isset($params['product']['quantity_attribute']) AND $params['product']['quantity_attribute'] ? $params['product']['quantity_attribute'] : $params['product']['stock_quantity']);

by
       $qty = intval((isset($params['product']['quantity_attribute']) AND is_int($params['product']['quantity_attribute'])) ? $params['product']['quantity_attribute'] : $params['product']['stock_quantity']);

[kingbbq]

Hi,

before i've seen your post, i've done the same update and send my fix on french forum. This module works great now.
It looks like a priority behaviour in PHP and our patch fix it well.

well done maestrobo

@+
Emeric

[Pippo3000]

Hi,

before i've seen your post, i've done the same update and send my fix on french forum. This module works great now.
It looks like a priority behaviour in PHP and our patch fix it well.

well done maestrobo

@+
Emeric

Thanks, both. Works just fine.

Now there seems to be 1 thing left. When I re-stock the customer get the requested email but not with his name, only the html codes are shown {firstnam} {lastname}. Can I just remove these vars from the mail template?

[kingbbq]

Hi Pippo3000.

Correct me if i'm wrong but since 1.3.* {firstname} and {lastname} aren't in the template mail customer_qty.html so if you added it yourself u must alter mailalerts.php to assign these var to the tpl file or of course just remove them.

@+

[Emiliano Carracedo]

Hi

I apply the maestrobo patch and works ok!

Thank you!!

[nick_escu]

maestrobo's patch (the longer one) works well for me until now, thank you!

[diu1so]

I use Mail alerts v2.2.
where should I change the alert to receive notifications about out of stock products?

I would like to receive the alert when I have 3 products in stock, not when there's nothing in stock.
Your help would be very appreciated.

[rocky]

Unless I'm misunderstanding you, this is a setting on the configuration page of of the module. It's the "Alert threshold", and it is 3 by default.

[chup]

Im having same issue at the moment
running presta 1.4.2.5 and my mailalert module is 2.2

i try to apply maestrobo's patch on modules/mailalerts/mailalerts.php but i couldn't find the code to replace anymore.

anyone have a fix to this problem?

[pitus]

I found same issue as "chup" in PS 1.4.3
The mailalert module have been modified in las release and the code has changed

[motnot]

Same hear. Any solutions???

[HasseL]

Thanks ;-)

Code works great in v 2.2.

The alerts finally works Ok for my site :-)

[moony1234]

Bump same issue here...

[alezzzzz]

My case is a bit more strange, when I receive the out of stock email the product is the wrong one .. either that or Im receiving random outofstock emails..

Presta 1.4.3

Mailaler 2.2

[croogle]

have checked the SVN 1.3. version and didn't fix my problem.

 

however, i found my own patch => please try it and see if it works for you:

 

replace in modules/mailalerts/mailalerts.php

 

		$qty = intval(isset($params['product']['quantity_attribute']) AND $params['product']['quantity_attribute'] ? $params['product']['quantity_attribute'] : $params['product']['stock_quantity']);

by
	$qty = intval((isset($params['product']['quantity_attribute']) AND is_int($params['product']['quantity_attribute'])) ? $params['product']['quantity_attribute'] : $params['product']['stock_quantity']);

 

It worked. Thanks a lot.

 

I use PS 1.4.8.2

[Ggaivg]

Still the same problem... I have it set to warn at 3 yet it sends me warnings whenever a customer buys a product, so have disabled it now.

[petete2008]

Solucionado!!

 

hay que cambiar

$qty = (intval(isset($params['product']['quantity_attribute'])
			    AND $params['product']['quantity_attribute'])
		   ? $params['product']['quantity_attribute']
		   : $params['product']['stock_quantity']);

 

por

 

   $qty = intval((isset($params['product']['quantity_attribute']) AND is_int($params['product']['quantity_attribute'])) ? $params['product']['quantity_attribute'] : $params['product']['quantity']);

 

 

Fijarse sobre todo en que hay que cambiar $params['product']['stock_quantity'] por $params['product']['quantity']