502 Bad Gateway attempting to open admin panel?

[Oleg]

Hello,

When I pass login and pass page is loading so long time then server returns me 502 Bad Gateway
It means that script uses a lot of system resources.
In error logs I have only these errors:

 

jara.md [Sun Apr 01 13:58:18 2018] [error] [pid 27216] sapi_apache2.c(325): [client 54.36.148.188:33466] PHP Fatal error:  Uncaught  --> Smarty: Unable to load template file '/errors/404.tpl' <-- \n  thrown in /home/o/oliwin4/jara/public_html/vendor/prestashop/smarty/sysplugins/smarty_internal_templatebase.php on line 129
jara.md [Sun Apr 01 14:08:36 2018] [error] [pid 26496] sapi_apache2.c(325): [client 46.166.45.171:36344] PHP Fatal error:  Uncaught  --> Smarty: Unable to load template file '/index.tpl' <-- \n  thrown in /home/o/oliwin4/jara/public_html/vendor/prestashop/smarty/sysplugins/smarty_internal_templatebase.php on line 129
jara.md [Sun Apr 01 14:08:48 2018] [error] [pid 26886] sapi_apache2.c(325): [client 46.166.45.171:36908] PHP Fatal error:  Uncaught  --> Smarty: Unable to load template file '/index.tpl' <-- \n  thrown in /home/o/oliwin4/jara/public_html/vendor/prestashop/smarty/sysplugins/smarty_internal_templatebase.php on line 129
jara.md [Sun Apr 01 14:09:16 2018] [error] [pid 31507] sapi_apache2.c(325): [client 46.166.45.171:38276] PHP Fatal error:  Uncaught  --> Smarty: Unable to load template file '/index.tpl' <-- \n  thrown in /home/o/oliwin4/jara/public_html/vendor/prestashop/smarty/sysplugins/smarty_internal_templatebase.php on line 129
jara.md [Sun Apr 01 14:09:29 2018] [error] [pid 31931] sapi_apache2.c(325): [client 46.166.45.171:38846] PHP Fatal error:  Uncaught  --> Smarty: Unable to load template file '/index.tpl' <-- \n  thrown in /home/o/oliwin4/jara/public_html/vendor/prestashop/smarty/sysplugins/smarty_internal_templatebase.php on line 129
jara.md [Sun Apr 01 14:23:35 2018] [error] [pid 17863] sapi_apache2.c(325): [client 54.36.148.121:51898] PHP Fatal error:  Uncaught  --> Smarty: Unable to load template file '/errors/404.tpl' <-- \n  thrown in /home/o/oliwin4/jara/public_html/vendor/prestashop/smarty/sysplugins/smarty_internal_templatebase.php on line 129

 

Can someone help me?

Maybe I can reset cache of smarty or replace all files? Seems it happens after deleting languages in system.

 

Frontend is working!

Edited April 1, 2018 by Oleg (see edit history)

[selectshop.at]

1) You are again having problems with permissions on your server (or files are missing). Please contact your provider and set the permissions accordingly (read the errors you added on post before -> unable to load) and check if the files are available there where your server are searching for it.

 

2) Activate debug mode and debug all errors you are having there: https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/

[selectshop.at]

BTW: the files index.tpl and /error/404.tpl are not coming from Prestashop. Prestashop does not search or use that files on the location your server is writing the error.

On root of the shop there is no index.tpl and also no /error/404.tpl. You should contact your provider and ask him to debug the rights and location your server is looking for the root of your shop. Seems that in the ini of your webspace there are wrong folders set.

Your problems are not a bug, but a server misconfiguration. Are you trying to install on xampp, or it is a live server ?

[selectshop.at]

As there is no answer on this and you are writing new threads by posting back-office configuration problems, seems that you solved the problem ? We would be grateful, when you open new threads, also give us some feed-back. Thank you.