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Checkout problem


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Hi,

On one of my sites i have a problem where when people are checking out and creating an account it comes up with an error message:

There is 1 error :

1. an error occurred while creating your account


This comes up after they enter their name, address and password and click on "register"

Could anyone help?

Thanks,
Tony

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Hello tony84,

Did you installed a new version of prestashop ??
Meaning you had a shop 1.2.5. and you did a fresh install off PS 1.3.x.x and then imported the database from 1.2.5, is that the case ?

I had the same problem when i decided to go from 1.2.4 to 1.3.1 i did a clean install and then imported the database from 1.2.4 and then i had the same problems you described.

The problem for me could only be solved to restore version 1.2.4 and then upgrade to 1.3.x.x ( so no clean install ) the problem is that the database structure in PS 1.3.x.x is different then the database structure off 1.2.4 or 1.2.5 and when upgrading the database structure is also adjusted to 1.3.1.x and all should work again.

After i did this all problems where solved.


ysco..

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