LonelyKnight Posted October 1, 2010 Share Posted October 1, 2010 Hi, hope there's someone can help on the problem. I had just upload the install folder to my webserver. During configuration, everything looks fine. The SYSTEM AND PERMISSION page also every is OK. But when after database configuration and I click NEXT, the page is loading and stop and nothing response. Can I know I had anything done wrong or configuration wrong? Enclosed screenshot is the system & permission screenshot and the DB screenshot.Hope someone can help me up. Link to comment Share on other sites More sharing options...
SnrConsultant Posted October 10, 2010 Share Posted October 10, 2010 Anybody?I ran into exactly the same issue. Go to the database screen in the installer, enter all the information, click "Verify Now". The progress bar appears into upper right corner, buttons are disabled. Then minute later or so, the buttons are enabled again and the progress bar disappears. But nothing else. If I click the "Next", same thing. So I can't move forward.If I put in wrong server name, then it complains that the server name is wrong. Wrong username, database name or password makes no difference. And I know the information is correct, this is a local box and and I can access the prestoshop database I created with the information just fine.Any help would be appreciated, thanks This is a 64bit windows 7 machine, PHP 5.3.3 (VC6), Apache 2.2 and MySQL 5.1.51 (64bit). Link to comment Share on other sites More sharing options...
Ricper Posted October 17, 2010 Share Posted October 17, 2010 I'm having the same problem. Can't pass step3. I'm trying to install this on a web server.I've tried on a local host and it worked. Can't seem to find out whats the problem.Oh and i've tried version 1.4.0.1 , 1.3.2.3 none worked on the server.Could anyone help please?Thank you. Link to comment Share on other sites More sharing options...
LonelyKnight Posted October 17, 2010 Author Share Posted October 17, 2010 Looks like i'm not the only one having this problem, can anyone advise on this issue? Link to comment Share on other sites More sharing options...
SnrConsultant Posted October 21, 2010 Share Posted October 21, 2010 Did find from another post the suggestion to try 127.0.0.1 instead of localhost, and that worked at least for me, since I have the DB currently on the same box.But can't understand why it doesn't work with localhost, or the name of the server. Why only with IPs? It should at least give a proper warning message. Link to comment Share on other sites More sharing options...
moonmosaic Posted October 31, 2010 Share Posted October 31, 2010 I had the same problem so I tried with a different browser, like opera and it worked. I am not sure why. Link to comment Share on other sites More sharing options...
fusioncs Posted November 25, 2010 Share Posted November 25, 2010 I am also 'stuck' with the same issue. It doesn't seem like I'm the only one. I have searched through the forums and spent the best part of today trying to get around this. I would really have appreciated some assistance with this. I know it is not a hosting issue and it maybe something quite obvious that I am missing but the problem is that the support for this product just isn't there.I am an experienced web developer. I have developed many sites for many clients using OsCommerce, Joomla and Word Press. I am looking for a new platform for my e-commerce solutions and would loved to have tried Prestashop.The software seems clean and modular. The websites that are showcased look fantastic. Unfortunately the support is non-existent and I'll have to look elsewhere. If anyone comes up with a workaround in the future for this issue, please let me know.Many thanks. Link to comment Share on other sites More sharing options...
mkrajeev Posted December 16, 2010 Share Posted December 16, 2010 Thank you SnrConsultant!Changing 'localhost' to '127.0.0.1' helped me too! Link to comment Share on other sites More sharing options...
BrandiB Posted March 25, 2011 Share Posted March 25, 2011 Me too!!! My problem is my database verify's fine but when I hit next it comes up with the following message.A Prestashop database already exists, please drop it or change the prefix.I tried changed the prefix from "ps_" which is the default to many different things including leaving it blank but nothing works.Any help out there?I emailed prestashop several times........no reply!Thank youBrandi Link to comment Share on other sites More sharing options...
Asenar Posted March 25, 2011 Share Posted March 25, 2011 Hi, why do you use Prestashop 1.2.5 Installer ?!Edit : Ok, it's an old topic, so questions to BrandiB Do you want to do an install or an upgrade ? Do you use last version (1.4) ? I just tried your manipulation and it's working in local (using localhost) Link to comment Share on other sites More sharing options...
BrandiB Posted March 25, 2011 Share Posted March 25, 2011 sorry......I downloaded the newest version. It's an install for the first time. guess I should have said that! I posted here because I thought this was a simalar problem to mine. I just tried to click next on step 3 system configuration again. It's still giving me the same error.A Prestashop database already exists, please drop it or change the prefix.I noticed when reading the install instructions the picture says the same thing.Is there something I can do to get past this. I really want to use this program!Thank youBrandi Link to comment Share on other sites More sharing options...
Asenar Posted March 25, 2011 Share Posted March 25, 2011 Yes, you have to ... drop it or change the prefix !If you have not a previous version of prestashop, you can drop the database (using phpmyadmin most of time) or delete every table (it can be more simple).You can also change prefix, using ps2_ (or whatever you want) to create other tables.Regards,Michaël Link to comment Share on other sites More sharing options...
BrandiB Posted March 25, 2011 Share Posted March 25, 2011 thank you for your response. I guess I just have to realize after 3 days.....I cant use this program. nothing I have tried works...sucky! I just dont get it. I deleted the prefix, I changed it, I reuploaded, redid the database. thank youBrandi Link to comment Share on other sites More sharing options...
haneefputtur Posted March 26, 2011 Share Posted March 26, 2011 I faced the same problem. I tried with Google Chrome, IE7 , IE9. Finally it worked for me from Opera...Still don't know what exactly the problem... Link to comment Share on other sites More sharing options...
BrandiB Posted March 26, 2011 Share Posted March 26, 2011 Thank you for the suggestion it's very much appreciated! I downloaded opera........ No luck. same thing is happening. I wonder if it's because i use a mac, or my server provider it tigertech.netStill looking for some help if anyone has another suggestion I can try. I'm not super computer girl, so if someone can give me a bit of a step by step. I have built very primative websites with dreamweaver so I know a little, but only in design mode. I dont know how to write code.Thanx everyone very much!!!!!!!Brandi Link to comment Share on other sites More sharing options...
Asenar Posted March 27, 2011 Share Posted March 27, 2011 BrandiB, can you confirm you can't go further because it's written "same prefix already exists" ? I'm going to send you a private message to ask you the url of your website and I will try to install if you agree.Regards, Link to comment Share on other sites More sharing options...
Hoa Vien Posted March 30, 2011 Share Posted March 30, 2011 I had the same problemPrestashop 1.4.0.17PHP Version 6.0.0Apache/2.2.8 (Win32)mysql 5win7 i’ve tried to:- changed: localhost -> 127.0.0.1 => nothing response & still cannot go next step- IE, Chrome, FireFox,... => nothing response & still cannot go next step- changed: mysql password => nothing response & still cannot go next step- changed: prefix => nothing response & still cannot go next stepI'm sure too it’s NOT written “same prefix already exists”regards,Hoavien Link to comment Share on other sites More sharing options...
Asenar Posted April 1, 2011 Share Posted April 1, 2011 Hi BrandiB,Thanks for your access you gave me.Your files are corrupted, please remove all files, download again PrestaShop, then upload files again with ftp and that's should solve your problem (I saw the file db_settings_lite.sql is 54ko instead of 63ko)Also for Hoa, if you have the same problem, do the same Regards,Regards,Michaël Link to comment Share on other sites More sharing options...
BrandiB Posted April 1, 2011 Share Posted April 1, 2011 Thank you so much for taking the time and going out of your way!! I do appreciate it. I will get right on that. cant wait to start creating the website. thank you!!!!!!!!!!!!Brandi Link to comment Share on other sites More sharing options...
BrandiB Posted April 2, 2011 Share Posted April 2, 2011 to: Hoa VienHi there.....It works....yay!!What I had to do was use a different ftp program. I used cyberduck. EVERYTHING WENT SMOOTH!I had no problem and am working on the back office now. I hope that helpsBrandi 1 Link to comment Share on other sites More sharing options...
Hoa Vien Posted April 4, 2011 Share Posted April 4, 2011 Hi all,I just try to install on my local computer, have not tried to install directly to the host.I have try remove all files, download again PrestaShop: http://www.prestashop.com/download/prestashop_1.4.0.17.zipBut still stuck Link to comment Share on other sites More sharing options...
Asenar Posted June 21, 2011 Share Posted June 21, 2011 Hi,you written PHP Version 6.0.0 ??? Link to comment Share on other sites More sharing options...
syng Posted February 6, 2012 Share Posted February 6, 2012 so weird. I need to use Opera to install presta aslo. version i use is prestashop_1.4.6.2. windows shared hosting Link to comment Share on other sites More sharing options...
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