Shipping added to cart, then added again at payment processor!

[Mandala]

Hi

My site has just gone live so this problem is quite urgent. When my customers are checking out, international shipping of £5.50 is added to their cart as normal, and when it gets to the payment processor, it's added again! Does anybody know how to fix this please?

Thanks

[Mandala]

Also I should state that it's almost certainly not a setting with the payment processor - so it must be in Presta somewhere. This is quite urgent so any feedback at all would be appreciated

Thanks...

[rocky]

Which payment module are you using? If you are using PayPal, the only thing I can think of is that you forgot to follow these instructions:

In My account > Profile > Shipping Calculations
- check Click here to allow transaction-based shipping values to override the profile shipping settings listed above

I can't think of any other reason why the shipping would be charged twice.

[Mandala]

Hi

The payment processor is AlertPay. I bought the module from [Link censored by Patric - Illegal content on this website] - and the support offered is poor.

There's a couple of options in the module itself - "show item detail" Yes or No, where the contents of the cart is displayed (or not) at the payment processing screen. If I set it to Yes, it actually appears to work ok, but if I set it to No then it takes the total of the cart (including the shipping) and adds the shipping again.

Also, I noticed that I set it to 'Yes' yesterday and it had appeared to reset itself (in fact, neither option was ticked - and it was adding shipping twice). Strange....

Does anyone know of a better AlertPay module?

Thanks for any help

[frank.paoile]

Did you find a fix? I have the same issue with the standard Paypal module thats installed. I have "allow transaction-based shipping values to override the profile shipping settings" ticked.

Cheers