mkd360 Posted September 20, 2010 Share Posted September 20, 2010 Hi, I just opened an sport store of a italian soccer team, and i have a problem with shipping in Japan.i use paypal for payment and when a japan user click on paypal button gets this error message from paypal:Return to MerchantError messageUnable to process your payment. Due to invalid shipping address provided by Merchant, Merchant contactPlease. Merchant is required to have an order shipped to this address.It seems that paypal doesn't accept address, because japanese address are different from western address.I use PayPal module, not PayPalApi.Someone know how can i send correct address to paypal for japanese people? or force paypal to accept the address in western style? I have another shop in Virtuemart and paypal japan accept address without problem.thank you Link to comment Share on other sites More sharing options...
custompenparts Posted December 2, 2010 Share Posted December 2, 2010 HiI have exactly the same problem. At first i considered my paypal account was at fault so i upgraded to a business account...still a problem.I now agree with you that the format in Japanese addresses is differently displayed and as yet i cannot see a solution.My business is now affected as i have dealt with Japan via ebay with no problems and i am losing customers due to this problem.Incedently if a customer uses his paypal account direct, there is NO problemPlease someone if there is a fix please post to meThanks Link to comment Share on other sites More sharing options...
Neoz Posted January 8, 2011 Share Posted January 8, 2011 I had the same issue, but it's not from Japan. Unable to process your payment. Contact the merchant because the shipping address provided by the merchant is invalid... So far I got two customer from Brazil and Canada that had this error.This is weird, never had this since I opened a store about years ago, now it's appear suddenly.For reference, my carrier is eMail-Expressand I have added all the zones:AfricaAsiaEuropeOceaniaUSAny solution will be really appreciated.Thanks in advanced Link to comment Share on other sites More sharing options...
IBICO Posted March 16, 2011 Share Posted March 16, 2011 Anyone got a solution for this? I still got this issue with Japan customers not able to shop.I wonder if I should go in and change the addresses manually, but I wonder if anyone know the correct format that would be accepted?It seems most Japanese customers have typed the address with both English and Japanese letters. Might this be the cause? Link to comment Share on other sites More sharing options...
stevecas Posted June 22, 2011 Share Posted June 22, 2011 I have the same problem with a site developed for a client - has anybody been able to resolve this issue yet? Link to comment Share on other sites More sharing options...
IBICO Posted June 24, 2011 Share Posted June 24, 2011 I still have this problem.. Link to comment Share on other sites More sharing options...
stevecas Posted June 24, 2011 Share Posted June 24, 2011 Not good - PayPal cannot help either they say it is the software. Has anybody got an answer out there please? Link to comment Share on other sites More sharing options...
evelynpark Posted April 2, 2012 Share Posted April 2, 2012 Any resolution to this? I am about to launch a shop for an American client based in Japan, so this is worrisome! Link to comment Share on other sites More sharing options...
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