Preacher

[Preacher]

Hi I am having problems logging into my admin control panel when I put in my e-mail and password I get an error message saying.

There is 1 error

1. employee does not exist, or bad password

So then I tried clicking on forgot password and then I put in my e-mail address and I got this message.

There is 1 error

1. this account doesn't exist

Please let me know what I need to do.

Thanks
Preacher

[Patric]

Please give a more explicit title to your topic.

[Preacher]

Hi I am having trouble logging in to the back end of my Presta Shop with the e-mail and password that I used while loading Presta Shop to server. And when I try to use forgot password with the e-mail address it gives me an error message that it is a invalid e-mail.

So what should I do to get my password and e=mail in order to log in.

Thanks
Preacher

[k3ri]

Providing more information regarding your setup will greatly assist you in obtaining help.

OS:
PHP Version:
MySql Version:
PS Version:

Setting the topic title to something more appropriate than "Preacher" serves a key purpose: others with the knowledge about your particular problem can quickly look at the topic and assist you. Might I suggest "Unable to retrieve BO password via email".

When you installed your shop, did you send a test email? Did it reach you? Did it return any errors?