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Help please...I bought my domain name from 123 reg and I have opened a shop in presta shop. I can send emails from my windows mail but I cannot receive them. I phoned 123 reg and they said that I need an ip address. I don't know what that is so I really need some help.

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I use windows mail. The servers-pop.123-reg.co.uk and smtp.123-reg.co.uk
It was working ok until I moved to prestashop now I can only sent but can't receive mail. I have reinstalled a new account lots of times and when i phoned reg today they said it was because I have moved from them. They said i need an ip address
Thanks for the reply

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