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Image resizing


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I have set the image size of large in Back Office/Preferences/Image to 180 x 180 because the 290 x 290 that is default, makes the image too low resolution. I regenerate the thumbnails and I get the successful message but the sze of the image does not change. My hosting company has checked this time and again and they say it id not a user/write permission problem.
How do I change this, please? Is there possibly a way to hard code the size changes?

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