[SOLVED] Can't log in to admin

[Dan1]

Hello all.

I'm really desperate for help with this, I can't log in to prestashop. I'm using version 1.2.5.0 now and it's been working fine for a long time. I changed servers, not hosting company, and now I can't log in. Every time I input the email and password at /admin*** all it does is take me to the same login page. I had it send me a new password but it's doing the same thing. Help please.

[Dan1]

When trying to log in it just keeps taking me back to

http://www.***.com/admin***/login.php?redirect=index.php

[Dan1]

When I changed config.inc.php to display errors I get the following errors:

Warning: Division by zero in /home/***/public_html/***.com/classes/Blowfish.php on line 359

And

Warning: Cannot modify header information - headers already sent by (output started at /home/***/public_html/***.com/classes/Blowfish.php:436) in /home/***/public_html/***.com/classes/Cookie.php on line 261

[Dan1]

This is a serious problem that's affecting my business. Where is Prestashop support? Is there a professional I can pay to look into this problem?

[Dan1]

What does it take to get some help?

[MikeChoy]

When you mentioned change server....did it affect the folders permission ?
The last time I have this problem was my config/settings.inc.php was not correctly configured

[Dan1]

Thanks for the reply Mike. What is the correct configuration? CHMOD for my config folder is 755, settings.inc.php and all the other files in that folder is 644. I tried changing it but still the same problem.

[Dan1]

Still haven't solved this problem. Help please.

[crzy4prple]

I'm having a similar problem. I have my shop set up on a subdomain. When I go to the backend without out the subdomain, I can get in. But when I use the subdomain admin address I get the same issue.

I would like this to work with the subdomain, not the domain as the images don't work with the subdomain. The front end appears fine with the subdomain.

*** fixed my problem... deleted added subdomain to backend and it works fine***

[Dan1]

crzy4prple, I also have my shop set up on an add on domain. But it's been working fine for over a year. Just now that I changed servers this problem started.

How do you log into the back end without the subdomain?

What do you mean by this/how do you do it?

fixed my problem… deleted added subdomain to backend and it works fine***

[Dan1]

.........................

[crzy4prple]

In the backend I had boutique listed under tools>subdomain.

If you have more than address to that server and have your site in a folder on that server with the other domain, you might try going to it with the folder and see if you can get in that way.

[Dan1]

Thanks.

I tried logging in through www.my main address/prestashop folder (which is an add on domain)/admin***. I get no images for the front end, I get images for the log in page but the same problem continues.

[crzy4prple]

hum... strange... did you check to make sure your domain name is pointing to the right folder and checked your config file?

[Dan1]

Thanks.

Domain name pointing to right folder? The admin*** folder? The front end works fine and I'm getting the log in page so how could it be wrong?

What should I check for in the config file?

[crzy4prple]

check to make sure your folder is / and not something else, that can effect your redirect.

[Dan1]

I don't understand. What specifically should I check?

[crzy4prple]

I'm sorry you want to check the settings.inc.php file to make sure this line reads like this

define('__PS_BASE_URI__', '/');

other that I don't know

[Dan1]

The settings.inc.php file is like you posted. Thanks for the help.

I'm still having the same problem.

[Dan1]

My hosting company worked on this for a couple of days but couldn't resolve the problem. This was the final communication from them.

Hello,

I have checked your issue, have checked everything and I have found nothing related to these errors.

So, it seems your CMS had used static internal links during installation, and after transfer these links have been broken.

Or, there is just protection from illegal copying, and after the transfer this one has been enabled.

So, I think you should conact developers team and ask them to investiaget\solve the issue.

[Dan1]

I think the problem is solved. I upgraded my 1.2.5 installation to 1.3.1. I followed the upgrade instructions carefully. When I finished uploading the new installation, and then overwriting some of the files in the new installation with my old modified files, I navigated to my shop address. Instead of the installation page that I was expecting the front end of the shop was functioning. At this point I decided to try to log into admin again, deleted the install folder, and it worked. I was hesitant to upload the install folder again and go through the installation process, as it previously didn't give me the option to update, only install. I decided to go ahead with it and got the option to update which was very quick. After that I was able to log into admin again.

[keyura]

I'm having a similar problem. I have my shop set up on a subdomain. When I go to the backend without out the subdomain, I can get in. But when I use the subdomain admin address I get the same issue.

I would like this to work with the subdomain, not the domain as the images don't work with the subdomain. The front end appears fine with the subdomain.

*** fixed my problem... deleted added subdomain to backend and it works fine***

I must say that you are genius. Thank u very much. Your technique really solved my problem.
I am really indebted now.
I changed the address of my backend office to http://www.freemoneyhome.com/prestashop folder/admin/ and it really worked. Is there any changes to be done more to be secure?

[keyura]

In the backend I had boutique listed under tools>subdomain.

If you have more than address to that server and have your site in a folder on that server with the other domain, you might try going to it with the folder and see if you can get in that way.

I also have the onedollarshop listed under tools>subdomain. onedollarshop is my prestashop folder name. Hope this is ok or do i have to delete from here. Let me know please

[keyura]

I succeded but you know I sell download products, i mean digital products and when i tried to add the product by ticking on "Is this a download product", it do not scroll down to attach any files. Now what do I do? Please somebody help?

[keyura]

I today didnt manage on the secondary method.. I tried to search forum but in vain. At last I deleted all the cookies from my browser and bingo. I succeeded to login to my BO. Great. Thanks guys. I am fine and enjoying the prestashop.