Installation: can't get past "System Configuration"

[petez5]

Hi,

I'm having a problem installing Prestashop on my web host and I'm hoping someone can help. I have seen the same problem in one or two other forum posts but no answer seems to have been found.

My web hosting is with ixwebhosting.com on a server running IIS and PHP5.

Starting the installation wizard works fine through the first few steps but when I reach the third screen "System Configuration" I can verify the database and send a test email but when I click "Next" the buttons disable a for a few seconds (as if the next page is about to load) but then nothing happens...I am just left with the System Configuration page again. I can continue repeating clicking Next but can't get any further.

After reading the forum I tried running the installation with Firebug in Firefox running and saw the following error in the "Response" tab

mmap cache can't open D:\hshome\xxxxx\xxxxx.org\testshop\config\settings.inc.php (pid 10212 th 3076)

[my username and domain appear where the xxxx's are]

Through my FTP I can see this file does exist and seems to have read/write permissions.

I have trialled an installation on my local machine (also IIS) and there were no problems, it installed fine. So there must be some issue with my host but can't figure out exactly what. I asked their tech support and was told prestashop has been successfully installed by other customers but they couldn't give me any further help.

If anyone could help me I'd really appreciate it.

Thanks.

[msk69]

is the premision on 777?

[msk69]

is the map config with the right write premision? as told in the wiki?

[petez5]

Yes the file has write permissions according to my FTP client when I look at the file properties.
If I delete the setting.inc.php file and try again it is recreated....so the folder must be available for writing.

[metaldude]

I'm having the same problem and also use IX Webhosting. I noticed warning in optional setup,

PHP register global option is off (recommended)

but didn't know how to turn it off. Did you also get this warning message?

[petez5]

yes i did get the warning. as it was only in the optional section i thought the installation should still work ok.

i've successfully managed to install on a different web host now but would still like to get it working on my main host with ix. so frustrating!!

if you find anything out please let me know

[Paul C]

Howdy there,

register_globals won't make any difference to this problem, it's a "security" related option rather than something that directly affects functionality.

You mention that you're on IIS, and that to me would suggest that you may experience several problems. I would hazard a guess that changing file permissions via ftp may not work correctly (it can have unpredictable results on *nix hosts too), although since the file has been created, that doesn't appear to be the problem. Could it have something to do with compatibility with the method used to create the file? The error is cache related, so it would appear that your host is running something on there that you don't use on your local install.

It would be interesting to know which site HAS been installed on there successfully! There haven't been many(any?) reports of a successful IIS implementation that I've seen.

Paul

[metaldude]

I've googled around and found some people using prestashop with ixwebhosting (not a lot) but haven't asked them how. I also opened the ticket with them will keep you updated on the progress.

[metaldude]

Here's their reply.

===================================
Unfortunately we do not provide debugging support for the third party software, in this case you should contact to developer of mentioned software and verify this issue from their end. Should you have any further questions, feel free to contact us at anytime, we are available 24/7.

Sincerely yours, Lucy Grebenyuk
Technical Support Dpt.
===================================

[metaldude]

After few email exchanges with their support. I sent them a link to the install page and they installed it successfully without any problem so I'm not sure where the problem was.

You might want to open the ticket with ixwebhosting and let them try.

[petez5]

so you now have a working shop on ix?

i had the support guy i was chatting with on the live help try the install for me and he couldn't get it working but maybe i'll try opening a support ticket and see what happens.

thanks for your help

[metaldude]

Yes, I now have it working on IX.

[petez5]

i raised a support ticket as suggested and i too now have it working!!!

it seems the issue is with the browser used when doing the install. i had tried IE and firefox which don't work but if you install opera and try that it works fine. i tried an installation of my own using opera and had no problem whatsoever!!

thanks for your help, hope this thread helps any others struggling with installation using ixwebhosting

[Ehinarr]

I have the some problem but I use www.000webhost.com. I cant pass the second stage - System compatilility. It no show any problem or advice....

[petez5]

Have you tried using the Opera browser?

[Ehinarr]

I used IE 7.

[petez5]

DOwnload Opera for free and try that, it worked for me.

[metaldude]

Forgot to mention that I tried IE7 and Firefox on IX webhosting earlier and it didn't work but didn't ask the support who installed for me what browser he's using. I also installed through firefox with another webhoster and it worked w/o any problem.

[Ehinarr]

I tried all mentioned web browser without sucess. What´s about Java?