Malakomaha Posted October 22, 2008 Share Posted October 22, 2008 After fully reinstall of my operating system I can't login to my back office.The same issue was when I start my shop, than I just reinstalled Prestashop and DB and continued working.But now there is hundreds of goods in my shop.As saw in forum, it's pretty popular problem.I tried with WWW, without WWW, with CAPS LOCK, I cleaned browser cookies and cache. Nothing helps.I dont't want to move on to Magento.Is there correct solution to this?Thanks.------------------------------------Screenshots:1) I am waiting for 40 minutes, no connect2) unavailable to access the adress Link to comment Share on other sites More sharing options...
Paul C Posted October 22, 2008 Share Posted October 22, 2008 It looks like there's a problem with your web server, rather than the PrestaShop login process..Are you certain that you've restored the files and database correctly?Paul Link to comment Share on other sites More sharing options...
Malakomaha Posted October 22, 2008 Author Share Posted October 22, 2008 Oh, no. I'm on web-hosting server. All info and DB still beeing on it.After reinstalling Windows I of course lost all cookies.And can't log in automatically.And have BIIIIIIIIG problem. Link to comment Share on other sites More sharing options...
Paul C Posted October 22, 2008 Share Posted October 22, 2008 Ah right. I misunderstood you and thought that it was the web server iself that you had reinstalled. Have you tried using the lost password link? That may be all you need to get back in, or even try using a different browser. All is not lost Paul Link to comment Share on other sites More sharing options...
Malakomaha Posted October 23, 2008 Author Share Posted October 23, 2008 Thank you, Paul, for reply.I had generate new password and tried to login from different browsers, but it don't help.In Opera 9.51 - screen still beeing freeze like on 1st screenshot (in my first post).In MS IE 6.0 and Firefox 3.0 - login screen appears again and again. Link to comment Share on other sites More sharing options...
Paul C Posted October 23, 2008 Share Posted October 23, 2008 There's obviously something going wrong. I was lucky in that I managed to login in via opera and after a bit of random fiddling i eventually got to log in via firefox too (which is the browser i was locked out with).It has to be something to do with sessions, but the details of how that whole mechanism works (in conjunction with cookies) is still a mystery to me I'm afraid. You could try playing with this is firefox: http://www.bitstorm.org/extensions/view-cookies/Although, given that you reinstalled (and thus deleted the cookies) i don't think it will help much. I've a couple of ideas about how you can get back in, but it may be best to conduct the conversation off-line. PM me and we can make contact.Paul Link to comment Share on other sites More sharing options...
Paul C Posted October 23, 2008 Share Posted October 23, 2008 It should be kind of "fixed" now, and for the record the problem appears to have been in one of the language translation files (in this case admin.php) - if there are any errors in the Back Office code though the whole thing crashes down since the output is captured, not displayed directly....Paul Link to comment Share on other sites More sharing options...
Malakomaha Posted October 23, 2008 Author Share Posted October 23, 2008 So, the puzzle is solved thanks to Paul's help!It was caused by error in translation.If someone have such problem, try to a) replace /translations/your-language-id/admin.php with original file or replace it with file /translations/en/admin.php. Link to comment Share on other sites More sharing options...
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