vbulash Posted February 24, 2018 Share Posted February 24, 2018 Fresh PrestaShop 1.7.2.5 install ends with 500th error after database table creation: Access log contains the following error info: 94.25.168.20 - - [24/Feb/2018:19:00:50 +0300] "GET /install/index.php?installDefaultData=true&_=1519488013289 HTTP/1.0" 500 329 "http://pharmacy.bulash.ru/install/index.php" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6" What’s wrong? Link to comment Share on other sites More sharing options...
vbulash Posted February 24, 2018 Author Share Posted February 24, 2018 2 hours ago, vbulash said: Fresh PrestaShop 1.7.2.5 install ends with 500th error after database table creation: .. Access log contains the following error info: 94.25.168.20 - - [24/Feb/2018:19:00:50 +0300] "GET /install/index.php?installDefaultData=true&_=1519488013289 HTTP/1.0" 500 329 "http://pharmacy.bulash.ru/install/index.php" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6" What’s wrong? error_log contains information: [Sat Feb 24 21:30:04 2018] [error] [client 94.25.168.20] File does not exist: /var/www/vhosts/u0311407.plsk.regruhosting.ru/httpdocs/pharmacy.bulash.ru/theme, referer: http://pharmacy.bulash.ru/index.php?step=welcome [Sat Feb 24 21:30:04 2018] [error] [client 94.25.168.20] File does not exist: /var/www/vhosts/u0311407.plsk.regruhosting.ru/httpdocs/pharmacy.bulash.ru/theme, referer: http://pharmacy.bulash.ru/index.php?step=welcome Link to comment Share on other sites More sharing options...
bellini13 Posted February 26, 2018 Share Posted February 26, 2018 you should locate the PHP error log, I don't think the error_log you have is the PHP one. You should also perhaps contact your hosting provider for additional support on the 500 error, perhaps they can help you locate the error Link to comment Share on other sites More sharing options...
alexq1 Posted March 30, 2018 Share Posted March 30, 2018 Same Error on website - GarageBand For PC. I had good discussion on this error with my Hosting Provider. They said its theme err. what should i do now? Link to comment Share on other sites More sharing options...
selectshop.at Posted March 30, 2018 Share Posted March 30, 2018 The error is clear: /theme is missing. Check your FTP if the folder /theme is available there and if the same has enough writing/reading permissions. At least chmod (0755) Folder and all sub-folders. Files in it should have 0644. Link to comment Share on other sites More sharing options...
vbulash Posted March 30, 2018 Author Share Posted March 30, 2018 16 minutes ago, selectshop.at said: The error is clear: /theme is missing. Check your FTP if the folder /theme is available there and if the same has enough writing/reading permissions. At least chmod (0755) Folder and all sub-folders. Files in it should have 0644. For sure - yes. But I describe fresh install, so /theme is missing in installation package - no previous folders structure exists on disk. Link to comment Share on other sites More sharing options...
selectshop.at Posted March 30, 2018 Share Posted March 30, 2018 the folder /themes is not missing when you unzip the package. The error is searching /theme ! and not /themes. So the problem could be related to another software. Perhaps plesk-theme ? You should verify the problem with server administrator. Something is going wrong and weird there. In no place Prestashop uses /theme, only /themes. Link to comment Share on other sites More sharing options...
selectshop.at Posted March 30, 2018 Share Posted March 30, 2018 Try to install with dev mode turned to on and check the errors that are written: https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/ Link to comment Share on other sites More sharing options...
mousanajafi Posted July 3, 2018 Share Posted July 3, 2018 (edited) hi i have internal server error 500 during the installation my problem solved with change installation language to english, and change language after install Edited July 3, 2018 by mousanajafi (see edit history) Link to comment Share on other sites More sharing options...
Athinodoros Posted October 24, 2018 Share Posted October 24, 2018 (edited) On 4/7/2018 at 12:26 AM, mousanajafi said: hi i have internal server error 500 during the installation my problem solved with change installation language to english, and change language after install I had the same problem !!! I was trying to install in Greek language. I changed 3 older versions, and spend at least 4 hours until found your post!! Thank you !!!!! Edited October 24, 2018 by Athinodoros (see edit history) Link to comment Share on other sites More sharing options...
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