SMTP - Mailing Configuration error

[jlabuelo]

Good morning all

We are building a online store using Prestashop 1.2.2. We would like to use it including the Spanish language so we have installed the translation packages and also make our own translations throught the Administration Panel.

The problem we have now is with the mail alerts and also with the mail option that is present in the "Contact"link in the homepage.

To get this working (or at least try to) we have installed the mail alert module, copied the EN folder with the messages to an "ES" folder and also translate the messages. The problem is that even we have done this, no mail alert is sent when a new customer is registered in the application, a new order is made, we get a product out of stock..... and we are not able to find any error in the log files of apache server.

We have configured the SMTP account details with an account of our mail server, so we have introduced the details in the PReferences -Email. This account works in an outlook program installed in the same pc, so the connection should ok.

We have no idea what else we must do to get this working, or at least check how this can be solved or where the error is produced.

The only error message we get is in the Contact link of the home page, when we try to send a mail to "Customer Service" (where we have the smtp configuration linked to)
"01.an error occurred while sending message"

Any ideas of how can we get this mails and mail alerts to work... they are essential to start working with our online store.

Cheers

[phrasespot]

Do you have access to your MTA (exim etc) logs? There may be a clue there. Otherwise your description is to vague to provide any meaningful help.

[arlmxli2]

Good morning all

We have configured the SMTP account details with an account of our mail server, so we have introduced the details in the PReferences -Email. This account works in an outlook program installed in the same pc, so the connection should ok.

Cheers

Use PHP mail() function Never fails. lol.

If you still want to use SMTP check your settings in backOffice -> Preferences -> Email.

Some times SMTP and POP (or IMAP) server have different addresses, check this out and add the right one. If use SSL or other encription, servers adress change too.

Check on your server the Number of port to use, usually is 25, but in many cases is 26 or other.
in SMTP user write the full e-mail address with @ and .com

Save changes to configuration.


Once page re-load Test your e-mail configuration sending a test e-mail at the bottom of this screen.


Hope this help you.

[Mister Denial]

And what if PHP mail does not work either, no SMTP, no PHP mail? The test email works fine all the time, just not the form.

[aliaspt]

Hello, did you ever fix that? I can send test emails but not from the contact form. I get this error: There is 1 error : 1. an error occurred while sending message
SMTP set up doesn't work for anything. Test message never gets sent.
I also tried this here http://www.presto-changeo.com/content/9-fix-email-problems
After these changes, I wouldn't get that error but the messages would never arrive. Grrrrrrrrrr.

[peanut]

Hello, did you ever fix that? I can send test emails but not from the contact form. I get this error: There is 1 error : 1. an error occurred while sending message
SMTP set up doesn't work for anything. Test message never gets sent.
I also tried this here http://www.presto-changeo.com/content/9-fix-email-problems
After these changes, I wouldn't get that error but the messages would never arrive. Grrrrrrrrrr.

I have the same problems, did you resolve this? Please share if you have. I'm using 000webhost.com for hosting & google apps for email. Everything has failed. If I can't make this work, then Prestashop 1.3.2.3 will have to be deleted for us.

[aliaspt]

Yes, I fixed that (somehow). With PHP and re-adding changes suggested by Presto-Changeo, it worked. Read more here http://www.prestashop.com/forums/viewthread/71000/#304842

[peanut]

I tried all the steps, none of it works for me as php mail ( ) is not working with my free web host at the moment & all SMTP settings are failing. I'm so disappointed I can't seem to figure out how to resolve this.