Scotty501 Posted February 20, 2018 Share Posted February 20, 2018 Starting to see lots of order confirmations being rejected by GMAIL. Anyone know why it suddenly does not like a pdf? Error as below. Action: failed Final-Recipient: rfc822;xxxxxxxxxx@gmail.com Status: 5.0.0 Remote-MTA: dns; gmail-smtp-in.l.google.com Diagnostic-Code: smtp; 552-5.7.0 This message was blocked because its content presents a potential 552-5.7.0 security issue. Please visit 552-5.7.0 https://support.google.com/mail/?p=BlockedMessage to review our 552 5.7.0 message content and attachment content guidelines. f44si10827205wra.196 - gsmtp Link to comment Share on other sites More sharing options...
Martin C Posted February 26, 2018 Share Posted February 26, 2018 I have the same problem. Anybody with a solution? Link to comment Share on other sites More sharing options...
bellini13 Posted February 27, 2018 Share Posted February 27, 2018 Sounds like google servers do not like the content of your emails, and it likely has nothing to do with Prestashop, but with the outgoing mail server and email address you are using. Link to comment Share on other sites More sharing options...
Matje Posted March 5, 2018 Share Posted March 5, 2018 Here the same problem. I think it does have to do with Prestashop. Because there are only problems with e-mails that are sent from Prestashop to gmail accounts. And only if there is a pdf attached (like the invoice). Alle our other emails are handled fine. We recently upgraded to Prestashop 1.7.2 and that was when this problems started. Link to comment Share on other sites More sharing options...
Frevab Posted April 5, 2018 Share Posted April 5, 2018 I have the same problem with customers complaining they did not receive the order confirmation. Gmail has a very strict spam policy. I don't know but perhaps there is a difference between php or smtp option to send emails. Personally I see often remarks from other webshop that advise customers to check their spam folder. I have also added this to the translation so that when the confirmation screen is shown that the order it accepted I advise customers to check their spam folder if the order confirmation is not in their INBOX. Hyperlinks in the email might be a problem as well. I just upgrade from the old 1.4 to the new 1.7 version and saw that even the product description in the email(mailalert) is now an hyperlink so that customers can click and view the product they have ordered. The email address of the customers is also a hyperlink. Can this be changed to delete the hyperlinks. Link to comment Share on other sites More sharing options...
bellini13 Posted April 5, 2018 Share Posted April 5, 2018 perhaps you guys should research with google support as to why their mail servers are treating your mail like spam. i mean, they even provided you with a URL to their support 552-5.7.0 security issue. Please visit 552-5.7.0 https://support.google.com/mail/?p=BlockedMessage to review our 552 5.7.0 message content and attachment content guidelines. f44si10827205wra.196 - gsmtp Link to comment Share on other sites More sharing options...
jetway Posted April 5, 2018 Share Posted April 5, 2018 Have you checked if your IP address is on a black list? This may be the cause of your disaster. Link to comment Share on other sites More sharing options...
Frevab Posted April 5, 2018 Share Posted April 5, 2018 Not black listed. IS a general complaints that you hear a lot. Probably why Web Push Notifications are getting a more popular way to communicate with customers. I have enabled SPF on the mailserver as well. I think hyperlinks in email should be avoided as a lot of malware is spread using hyperlinks in messages. Why in the new PS version the product discriptions in emails are hypelinks I don't understand what the added value of this is. If Google/Gmail thinks certain words in de product description are spam they will regard to whole email as spam.. And a lot of customers have Gmail. Which emails to other domains I don't have the same problem. If the hyperlinks link back to the same domain as the senders email domain it should not be regarded as spam but the fact that it has hyperlinks is enough for Gmail to put it in the spam box. Some gmail users don't even know they have a spam box and in the default theme you cannot see the spam box unless you click on "more" to see more folders. Link to comment Share on other sites More sharing options...
Matje Posted August 31, 2018 Share Posted August 31, 2018 We have exactly this problem also since the upgrade to Prestashop 1.7 in februari this year. Untill now we could not find any solution. Is there still no news about this subject? Link to comment Share on other sites More sharing options...
Matje Posted August 31, 2018 Share Posted August 31, 2018 On 8/31/2018 at 11:27 AM, PrestaEX said: Hello All, I think I can solve this. Please send me a PM for further discussions. Arnold Expand This is a public forum. We all want to know the solutions. So let's discuss it here. Link to comment Share on other sites More sharing options...
Matje Posted September 3, 2018 Share Posted September 3, 2018 (edited) The problem seems solved (anyway in our case): Our hosting provider placed a missing SPF-record on our domain. Since then all mails to gmail addresses went fine. The reason that we did not discover that earlier, was the fact that there were two domains involved. We missed that on a former investigation. Edited September 3, 2018 by Matje (see edit history) Link to comment Share on other sites More sharing options...
ecommerce16 Posted September 5, 2018 Share Posted September 5, 2018 test your mail here and you will get a report immediatly with recommendations. Simple test which gives the most problems https://www.mail-tester.com/?lang=en Link to comment Share on other sites More sharing options...
dudestation Posted October 15, 2018 Share Posted October 15, 2018 Hello, I have the same issue, PS version is 1.7.4.0 I removed all hyperlinks from the email templates (nankwire, order conf, order cancelled, payment and shipped) and still none of these are received by gmail recipients. The PS shop emails do have pdf attachments only. do not know what should be malicious with that. I tested my order conf email with https://www.mail-tester.com/?lang=en and got a score of 10/10, no issues found. please advise / help. Anyone please any idea how to solve this ? Bastian Link to comment Share on other sites More sharing options...
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