Garden Light Shop Posted February 13, 2018 Share Posted February 13, 2018 Hi, For the last few hours nobody can create an account to purchase or log into the frontend? Everything was fine until we added a customer to a new customer group this morning. He went on and purchased, but since, nobody has been able to purchase or login to their account. The login screen just loops back to itself. We have removed him from the group (as it seemed such a coincidence) and cleared all the caches but still customers can't login? We turned on debug. There are no errors. The website is gardenlightshop.com prestashop version 1.6.1.17 If anybody as any ideas, or a way to test what's going on, I would really appreciate it. Link to comment Share on other sites More sharing options...
musicmaster Posted February 13, 2018 Share Posted February 13, 2018 Did you try cleaning the cache? Link to comment Share on other sites More sharing options...
Garden Light Shop Posted February 13, 2018 Author Share Posted February 13, 2018 Hi Musicmaster, Yes I cleared the cache. It's weird, this site has been running perfectly for years (apart from a slight issue I had when I switched the whole site to https) No code changes have happened for months. We have a few admins and after speaking to them all, the only new thing to happen since our last order (at lunchtime) is that one of the admins deleted and recreated an account for someone. I was wondering if that could of messed something in the database up? Link to comment Share on other sites More sharing options...
Garden Light Shop Posted February 14, 2018 Author Share Posted February 14, 2018 We have tried everything we can think of, we have even upgraded to 1.6.1.18. It certainly looks like this problem started yesterday when a customer account was created manually from the admin for a customer having difficulties. Now customers can't login, register for a newsletter or anything? Authentication just isn't happening. The page just loops back to itself. Logic dictates that it must be something wrong in the database as nothing else has changed. We have another store on the same server so it can't be hosting related and we haven't changed any code for months. This is a successful store, we are happy to pay for help. Link to comment Share on other sites More sharing options...
TinyStore Posted February 14, 2018 Share Posted February 14, 2018 Inspect the page (right click from browser) to see if you are getting JS errors. You could also turn on debugging but I would create a clone site for testing if you go this route. Link to comment Share on other sites More sharing options...
Garden Light Shop Posted February 14, 2018 Author Share Posted February 14, 2018 Hi There are no JS errors, debug mode is on which also shows no errors. Stressing out, is there an easy way to step through the validation to see where it fails? Link to comment Share on other sites More sharing options...
dtgmaze Posted February 14, 2018 Share Posted February 14, 2018 (edited) Hi, check your PHP logs or call for a prestashop expert if you are in real emergency. Just google a prestashop expert and make that call! Maybe you can restore a backup with your hosting providor, or revert a snapshot when you have a VPS. Install a test prestashop and try to reproduce the issue, "add a customer to a new customer group" is this the first time you did this? My knowledge is limited in this issue, but just wanted to give you some advice. I have tested creating an acount and experienced the same issue. good luck! Edited February 14, 2018 by dtgmaze (see edit history) Link to comment Share on other sites More sharing options...
TinyStore Posted February 14, 2018 Share Posted February 14, 2018 (edited) Server logs are good place to start and if you need it fixed right away then I agree with calling an expert. Edited February 14, 2018 by TinyStore (see edit history) Link to comment Share on other sites More sharing options...
dtgmaze Posted February 16, 2018 Share Posted February 16, 2018 Has your issue been fixed? Link to comment Share on other sites More sharing options...
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