error_code : 10609 - Order id doesnt match on email and backoffice

[bnadauld]

Im getting this back office error when a customer makes a Paypal (v4.3.1) purchase :

error_code : 10609;
error_message : Transaction id is invalid.;

 

I then cant change my payment status to update my customers on their orders. The weird thing is the back office trasnaction id is different to the one the customer gets via email (see attached images)

 

Hope someone can help.

 

 

Edited February 6, 2018 by bnadauld (see edit history)

[kingpixel]

Same hier on changeing status from any to Storniert

i did find this on Paypal page: 

 

Issue
PayPal returned API error code 10609 - Invalid transactionID (Transaction id is invalid) when calling the “DoAuthorization.”

Cause
The transaction ID is invalid. This message can be displayed with the DoAuthorization, DoCapture, DoReauthorization and DoVoid API calls.

Solution
Review the transaction ID and retry the request. Also, consult Express Checkout API Operations for more information on these API calls.

Edited February 12, 2018 by kingpixel (see edit history)