Add Makes Posted January 29, 2018 Share Posted January 29, 2018 Hi, I am using Prestashop 1.6 for some order customer paid still it is showing in abandon cart not generating order Link to comment Share on other sites More sharing options...
musicmaster Posted January 29, 2018 Share Posted January 29, 2018 If the customer paid and the cart is not converted then there is something going wrong with the feedback from your payment provider that the order has been paid. It is hard to say more when you don't tell who the payment provider is. Usually it is best to contact the payment provider and ask them for suggestions. What you could do yourself is looking in the PHP error log. You can also make test orders with development mode on. Link to comment Share on other sites More sharing options...
Add Makes Posted January 29, 2018 Author Share Posted January 29, 2018 1 hour ago, musicmaster said: If the customer paid and the cart is not converted then there is something going wrong with the feedback from your payment provider that the order has been paid. It is hard to say more when you don't tell who the payment provider is. Usually it is best to contact the payment provider and ask them for suggestions. What you could do yourself is looking in the PHP error log. You can also make test orders with development mode on. I am using ccavenue as payment gateway Link to comment Share on other sites More sharing options...
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