Customer not receiving Order Confirmation email

[babymaxi]

Hi,

When an order is placed, the shop email inbox does receive the “New order” email. But the customer doesn’t receive the Order Confirmation email.

I’ve tried these instructions but still no solution.
http://www.presto-changeo.com/content/9-fix-email-problems

I’ve tried ordering from Hotmail and Gmail.
I’ve removed the [ shop name ] brackets from the subject line.

Interestingly though, the customer does receive the “Out of stock” email. That could give a clue.

Looking forward to some help.

Thank you.
Basile

[eltitos]

hi,


Did you activate the Mail alerts v2.2 modules ?

[babymaxi]

Yes, it is activated and the customers are receiving shipping confirmations, tracking numbers and out of stock emails. Only the order confirmation and the attached invoice are not received by the customer.

Any more ideas? They are really appreciated!

[AlexMcQ]

Hi there,

I was wondering if you are still having this problem?

It may be the program itself that doesn't allow customers to not receive an order confirmation? I would maybe recommend trying to play around with the settings and see if that helps. If it doesn't, another solution would be using another program. There's one in particular that I can think of and it's called Mailware. What it does is it normally takes in multiple orders and it manages everything for you. For example it would take all the information and send out tracking numbers and any other information such as an order confirmation to the customer in a manner of minutes. It helps speed up the process and doesn't take too much of your time. I know they have a demo for the program, so I would do that and see if you like it or not.

Good luck and have a great day!

- Alex

[Mathias**]

Hi,

I've a similar problem. Have you solved it ?
Thanks a lot.
Mat