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Prestashop box problem


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Please take a look at the following images,
I have a problem with my online website. At the step 4 of order process, the box which has to be picked up does not display itself. 

Consequently, customers give up the card because they can not go further this step.

Can someone explain me how to show the box up ?

Thank you by advance.

Best regards,
Elliot 

 

 

Probleme case 3.png

Probleme case.png

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